just thought id let you know about this letter i received from my renault dealer today
dear mr ****
we would like to remind you that in order tomaintain validity of your 2nd & 3rd year renault network warranty you must ensure your vehicleis serviced in accordance with manufacturers shedules
recently we have become aware of a small number of caseswhere warranties have been voided due to a late service.therfore in order to prevent this happening on a larger scale , please be advised of the importance of these services andwhen they are due.
all renaults with a date of first registration after 17 october 2000 must be serviced either at 18,000 miles or 24 months after date of registration whichever is sooner
one of the most important facts to remember is that you only have a 1000 miles / 1 month courtesy period after the service due point if you go beyond this point then your warranty will become invalid
we trust you find this information of use and if you are unsure in anyway when your service is due please dont hesitate to contact our customer services team on 01702 £££$$$
so as we all know a 172 gets serviced to a different timetable to all other renaults i.e 12,000 or 24 months
so i gave the customer services a phone just to double check , and the bloke i spoke to said "that is absolutely correct and that they have changed all the renaults to an 18,000 mile 24 month timetable " he even told me that my hand book must have not been reprinted as it obviously has the old service timetable in it
still not totaly sure about all this i phone the salesman i bought it from to tell him my woes ,"hang on chris that dont sound right let me ask our service department" . i hear him ask for the service manager , then ask him what the score is and he says "tell him if he does as that letter says he wont have any warranty on his car as it must be serviced at 12,000 miles or 24 months "
my salesman then says " its a good job you know your car coz i bet theres alot of people thinking they are doing the right thing when actually they will be 6000 miles overdue for there service leave it with me and ill see what i can sought out
well all i can say is unbloodybeleivable what a bunch of t***s these so called customer services team are , they nearly f**ked up my warrantie coz they dont know what there company guidelines are, and then preach to me about the importance of correct servicing times at the same time as giving me the wrong ones brain dead muppets
ok rant over just thought i should let you know so you aint fooled into thinking you have an extra 6000 miles before your due date and end up losing ya warrantie