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anyone else on virginmedia 20meg BB ??
- Thread starter Guy
- Start date
See this thread here and you'll discover all you need to know
http://www.cliosport.net/forum/showthread.php?t=102541
engineer been today
i was at work
however he managed to get a 13mbit connection on a dodgy speed test site.. well done.
shame i got home to find my download speeds at 89kb/s!
rang up raging..
they ringing back within 24hrs
virgin media should die
ntl was fine for years
engineer reckoned it was due to the cable feed to my hous ebeing split to 3 ntl boxes and a broadband line
however i've just connected the broadband STRAIGHT to the incoming line and still the same.
its been moved to the customer concern department now apparantly. and im getting all the 25p/min techy centre calls rebated.
the indian bloke who answered started giving me the 1minute bullshit explaining the call costs, as soon as he started i said i know so shut up and it wont cost me as much.
bit rude but after coming home from a 12hr shift at work and the internets STILL not fixed.. i saw red..
i was at work
however he managed to get a 13mbit connection on a dodgy speed test site.. well done.
shame i got home to find my download speeds at 89kb/s!
rang up raging..
they ringing back within 24hrs
virgin media should die
ntl was fine for years
engineer reckoned it was due to the cable feed to my hous ebeing split to 3 ntl boxes and a broadband line
however i've just connected the broadband STRAIGHT to the incoming line and still the same.
its been moved to the customer concern department now apparantly. and im getting all the 25p/min techy centre calls rebated.
the indian bloke who answered started giving me the 1minute bullshit explaining the call costs, as soon as he started i said i know so shut up and it wont cost me as much.
bit rude but after coming home from a 12hr shift at work and the internets STILL not fixed.. i saw red..
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newsgroup noob here, just signed up
455kb/s.. nice!
should be 2500 at 20mb!
any virgin techies in here?
Downstream Lock : Locked
Downstream Channel Id : 31
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : 7.5 dBmV
Downstream SNR : 40.7 dB
Upstream Lock : Locked
Upstream Channel ID : 2
Upstream Frequency : 29200000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 40.0 dBmV
Upstream Mini-Slot Size : 2
need to know if my power levels are right
455kb/s.. nice!
should be 2500 at 20mb!
any virgin techies in here?
Downstream Lock : Locked
Downstream Channel Id : 31
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : 7.5 dBmV
Downstream SNR : 40.7 dB
Upstream Lock : Locked
Upstream Channel ID : 2
Upstream Frequency : 29200000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 40.0 dBmV
Upstream Mini-Slot Size : 2
need to know if my power levels are right
Skoda Fabia Vrs 180b
yeah, thats the way to get good service Guy, act like a nob end. Well done!
I love the fact when people ring up they think shouting will get them seen to quicker and a better level of service. Just makes people want to help you less tbh
The NTL side of the company is the trickiest part, experiencing the most problems at the moment. As has been said, virgin are aware of the problems and fixing them
Manners on the phone do not cost anything
I love the fact when people ring up they think shouting will get them seen to quicker and a better level of service. Just makes people want to help you less tbh
The NTL side of the company is the trickiest part, experiencing the most problems at the moment. As has been said, virgin are aware of the problems and fixing them
Manners on the phone do not cost anything
honesty costs even less.
shouting definately got me further.
act polite and they just try and lie to you and drive you to the turning point anyway.
Tesla MP3 2021
Virgin customer services is s**t!!!!!!!!!!!!!!!!!!!!!!!! get over it!
Skoda Fabia Vrs 180b
Not all their c.s is s**t. I have experience of their centres and work within one of them (not on the phones I may add) and if you are polite and treat them as you would expect to be treat you will be fine. I know if it had been me you were shouting at I wouldnt have done anything different than if you had come through and been polite. Except when you had gone I would have realised what a prat you appear to be for having that attitude.
Im sure you wouldnt like it in your job if people start ranting and raving for no good reason. It isnt the operators fault you have a problem, it is the companies. This generation really is leading the country down the sh1tter
Im sure you wouldnt like it in your job if people start ranting and raving for no good reason. It isnt the operators fault you have a problem, it is the companies. This generation really is leading the country down the sh1tter
Mines rubbish, got an 'upto' 8 Meg connection but have never got over 2.5. Been onto ISP (Nildram) so many times with no joy, given up on them now. On one occasion they said 'if I'd bought a car with a quoted top speed of 150mph I would expect the car to do it' probably not I replied but I would expect it to go over 50mph.
Just another example of incompetent British service. This country is so crap now.
Just another example of incompetent British service. This country is so crap now.
Skoda Fabia Vrs 180b
So would you rather pay extra for the service to have all call centres British?
Or would you be like 99% of the rest of the people and ring up to do anything you can to have the price lowered, meaning that companies look to outsourcing?
Or would you be like 99% of the rest of the people and ring up to do anything you can to have the price lowered, meaning that companies look to outsourcing?
lol you make me laugh..
ive had my price reduced... because im getting 1/20th of the service i should be getting!
20mb broadband is £38
and for this they are delivering less than 1mb for half the day.
luckily all morning ive had around 4mb-8mb which has been the best day ive had since my 20mb ''upgrade''
i wouldnt mind paying full whack IF THEY PROVIDED THE SERVICE.
norwich union tried making more profit by moving call centres to india to provide diabolical customer ''care''
what happens?
people get so frustrated that they leave
i moved to directline, they have their call centres over her and understand about the english road system because they use it instead of reading off a script. (oh and directline were cheaper!)
so less customers = less money meaning they HAVE to close the couple of call centres left in england, pushing more work to the indians, and then more people leaving.
just one big slippery slope.
when i rang up to cancel i somehow managed to get through to the scottish call centre and he asked why i was leaving and i said cos im fed up of ringing up indian callcentres and being stuck on the phone for hours trying to explain simple things and he said fair enough thats whats happeningwith alot of customers.
its like me working in an english call centre to deal with the south african law department... different cultures and laws we know nothing about. all we can do is read off a script.
but thats a different matter. the useless indians reading from a script are just the icing on the cake from the diabolical company that is virgin media, if only there was an alternative in my town
my case has been moved to the 'customer concern department' and i should have a call within 24hours..
theyve got 5 and half hours left before they get another call..
ive had my price reduced... because im getting 1/20th of the service i should be getting!
20mb broadband is £38
and for this they are delivering less than 1mb for half the day.
luckily all morning ive had around 4mb-8mb which has been the best day ive had since my 20mb ''upgrade''
i wouldnt mind paying full whack IF THEY PROVIDED THE SERVICE.
norwich union tried making more profit by moving call centres to india to provide diabolical customer ''care''
what happens?
people get so frustrated that they leave
i moved to directline, they have their call centres over her and understand about the english road system because they use it instead of reading off a script. (oh and directline were cheaper!)
so less customers = less money meaning they HAVE to close the couple of call centres left in england, pushing more work to the indians, and then more people leaving.
just one big slippery slope.
when i rang up to cancel i somehow managed to get through to the scottish call centre and he asked why i was leaving and i said cos im fed up of ringing up indian callcentres and being stuck on the phone for hours trying to explain simple things and he said fair enough thats whats happeningwith alot of customers.
its like me working in an english call centre to deal with the south african law department... different cultures and laws we know nothing about. all we can do is read off a script.
but thats a different matter. the useless indians reading from a script are just the icing on the cake from the diabolical company that is virgin media, if only there was an alternative in my town
my case has been moved to the 'customer concern department' and i should have a call within 24hours..
theyve got 5 and half hours left before they get another call..
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speedtests are a waste of time really.. might aswell try 3 or 4 files off VM games site, add them together and multiply by 8 to get a better figure.
or add your newsgroup speed and a file or two from microsoft.com
what u get from this speedtest site?
http://homepage.ntlworld.com/paul.marsden/newspeedtest.html
its within VM's network so doesnt rely on outsie servers being ok..
or add your newsgroup speed and a file or two from microsoft.com
what u get from this speedtest site?
http://homepage.ntlworld.com/paul.marsden/newspeedtest.html
its within VM's network so doesnt rely on outsie servers being ok..
I tried downloading a file from VM demos and achieved a rate of 1696 kb/s.
1.18MB/s - 1.8MB/s newsgroup download speed.
My Speedtest results for tonight were
have you been shaped down to 5mb?
20minutes at 2400kb/s will hit the 3gig evening usage limit and shape you down to 5mbit.....
Skoda Fabia Vrs 180b
anyone who downloads that amount in an evening deserves to be cut down for a few hours.
If you seriously need that amount you must either be
a) watching about 3 movies at the same time
b) downloading stuff that is more than likely going to be illegal
c) a business user who should be on a business package
Why should average users have to sacrifice their speeds to satisfy people downloading more than their fair share?
If you seriously need that amount you must either be
a) watching about 3 movies at the same time
b) downloading stuff that is more than likely going to be illegal
c) a business user who should be on a business package
Why should average users have to sacrifice their speeds to satisfy people downloading more than their fair share?
1st 512K took 398 ms = 1286.4 KB/sec, approx 10600 Kbps, 10.35 Mbps
2nd 512K took 556 ms = 920.9 KB/sec, approx 7588 Kbps, 7.41 Mbps
3rd 512K took 514 ms = 996.1 KB/sec, approx 8208 Kbps, 8.02 Mbps
4th 512K took 450 ms = 1137.8 KB/sec, approx 9375 Kbps, 9.16 Mbps
Overall Average Speed = approx 8943 Kbps, 8.74 Mbps
Test 2 - 20 minutes later
Wed, 18 Jul 2007 22:53:26 GMT
1st 512K took 385 ms = 1329.9 KB/sec, approx 10958 Kbps, 10.7 Mbps
2nd 512K took 277 ms = 1848.4 KB/sec, approx 15231 Kbps, 14.87 Mbps
3rd 512K took 276 ms = 1855.1 KB/sec, approx 15286 Kbps, 14.93 Mbps
4th 512K took 300 ms = 1706.7 KB/sec, approx 14063 Kbps, 13.73 Mbps
Overall Average Speed = approx 13885 Kbps, 13.56 Mbps
The Speedtest result I posted earlier was obtained during my first 5 minutes of net use today so should have no restrictions.
2nd 512K took 556 ms = 920.9 KB/sec, approx 7588 Kbps, 7.41 Mbps
3rd 512K took 514 ms = 996.1 KB/sec, approx 8208 Kbps, 8.02 Mbps
4th 512K took 450 ms = 1137.8 KB/sec, approx 9375 Kbps, 9.16 Mbps
Overall Average Speed = approx 8943 Kbps, 8.74 Mbps
Test 2 - 20 minutes later
Wed, 18 Jul 2007 22:53:26 GMT
1st 512K took 385 ms = 1329.9 KB/sec, approx 10958 Kbps, 10.7 Mbps
2nd 512K took 277 ms = 1848.4 KB/sec, approx 15231 Kbps, 14.87 Mbps
3rd 512K took 276 ms = 1855.1 KB/sec, approx 15286 Kbps, 14.93 Mbps
4th 512K took 300 ms = 1706.7 KB/sec, approx 14063 Kbps, 13.73 Mbps
Overall Average Speed = approx 13885 Kbps, 13.56 Mbps
The Speedtest result I posted earlier was obtained during my first 5 minutes of net use today so should have no restrictions.
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Audi TT Stronic
Your right, we should be penalised for using a service we pay good money for.
Nobody asked them to up it to 20mbit and then be capped to 5 !
id have rather have 10 that works at 10 constantly, than have 20 between 3 and 8am then 1-4 for the rest of the day..
since ''upgrading'' to 20mb, today has been the best day, ive managed to get a good 4mb connection all day, and even saw it hit 18ishmb at 5pm, only to be back down to less than 1mbit by 10/11 when traffic shaping should have ended...
since ''upgrading'' to 20mb, today has been the best day, ive managed to get a good 4mb connection all day, and even saw it hit 18ishmb at 5pm, only to be back down to less than 1mbit by 10/11 when traffic shaping should have ended...
335i M SPORT!!!!
VM 20mb 9.28am
