Guys,
Does anyone know how you go about complaining to Apple? I've been in the store today and spoke to the manager, about as much use as a chocolate teapot.
Basically,
I bought an iMac through Insight @ work back in October 2010 (we have to go through procurement channels and Insight are an authorised apple reseller).
I gave it to my helpdesk team to familiarise themselves with Snow Leopard as our board have moved to OSX and we have very little mac experience in the team.
Anyway, the screen had developed a yellow tinge and also staining behind the glass, so I took it in for repair.
They tell me they can't do a swap out as it was bought from a reseller not from a store direct, I explain that it's not possible for me to buy work items from websites/in-store and that surely the applecare support is with apple, not wherever I bought it from.
So I explain that it's important to get it back asap as it supports 30+ devices for our exec team, no problem sir, within 5 days maximum, it needs a new display.
I phone in on the 27th (after hearing nothing) and hear it's going to be another 5 days.
I go into the store today, oh sorry sir it's going to be another 5-7 days. the manager goes on again about how he can't do a straight swap as it wasn't bought in-store/on the website.
So I ask him if it develops a fault whereby it won't even turn on, what will they do then, "ermmmm....we'd look at doing something as a one-off"
Why the fcuk buy applecare with the new mac if they're going to be an arse about it?
Don't get me wrong, i am a massive fan of apple, got an IP4, MBP13 & iPad and really expected better than this.
So want to escalate it to get it resolved quicker/swapped straight out, seeing as ours is only 4 months old surely it's not too much to ask.....?
Anyone got contact details?
Ta
Andy
Does anyone know how you go about complaining to Apple? I've been in the store today and spoke to the manager, about as much use as a chocolate teapot.
Basically,
I bought an iMac through Insight @ work back in October 2010 (we have to go through procurement channels and Insight are an authorised apple reseller).
I gave it to my helpdesk team to familiarise themselves with Snow Leopard as our board have moved to OSX and we have very little mac experience in the team.
Anyway, the screen had developed a yellow tinge and also staining behind the glass, so I took it in for repair.
They tell me they can't do a swap out as it was bought from a reseller not from a store direct, I explain that it's not possible for me to buy work items from websites/in-store and that surely the applecare support is with apple, not wherever I bought it from.
So I explain that it's important to get it back asap as it supports 30+ devices for our exec team, no problem sir, within 5 days maximum, it needs a new display.
I phone in on the 27th (after hearing nothing) and hear it's going to be another 5 days.
I go into the store today, oh sorry sir it's going to be another 5-7 days. the manager goes on again about how he can't do a straight swap as it wasn't bought in-store/on the website.
So I ask him if it develops a fault whereby it won't even turn on, what will they do then, "ermmmm....we'd look at doing something as a one-off"
Why the fcuk buy applecare with the new mac if they're going to be an arse about it?
Don't get me wrong, i am a massive fan of apple, got an IP4, MBP13 & iPad and really expected better than this.
So want to escalate it to get it resolved quicker/swapped straight out, seeing as ours is only 4 months old surely it's not too much to ask.....?
Anyone got contact details?
Ta
Andy
