Can't receive call from wife's phone since swapping to giffgaff

[Sunglasses_Ron]

I'm posting this here in the hope that someone may have a suggestion on how to resolve this.

I've had my iPhone 5 for 2 years on Vodafone with no issues whatsoever.

About a month ago I switched to giffgaff and at the same time upgraded my phones software to the latest OS.

Since doing this my wife has been unable to ring me. She just gets 3 beeps and that's it. She can send me texts no issues at all (iMessage and normal texts both ok). I can also receive calls from other numbers without any issues. It's just my wife that cannot phone me.

I've spoken to giffgaff several times via messages and they have suggested the standard 'turn phone off, sim swap, check blocked number' etc all of which I've tried without success. They've tried to suggest a handset issue but I think that's highly unlikely because this only happened immediately after the giffgaff switch/iOS update.

My wife has also spoken to Vodafone who said they can't see any issues with her phone.

I've tried googling the issue without much success.

We are planning to go into Vodafone shop on Saturday but was hoping someone on here may have some suggestions.

Cheers

Ron

 

[Tom]

Both iphones?
Do you share an icloud account?

 

[Scrooge]

iOS 8 seems to be causing lots of issues like this.

There's a few threads on the apple forums that may help you Dave.

 

[Sunglasses_Ron]

Cheers guys. Had a long convo with Tom earlier on messenger. It's an enigma tbh. Tom thinks it's may be an issue caused by giffgaff when my number was ported over.

 

[McGherkin]

Your wife can't phone you and you're complaining?

 

[Rob]

If she calls your phone when it's off, does she get the voicemail? Or isn't it even making a connection at that level?

 

[Sunglasses_Ron]

Its not making a connection at all. She just gets the 3 beeps you get if you were to try and call a number that doesn't exist. It's rather perplexing!

I've just upgraded my phone to the latest iOS and it's not resolved the issue. I can only assume it's as Tom suggested whereby the port over to giffgaff has been fucked up.

 

[Sunglasses_Ron]

Your wife can't phone you and you're complaining?

Lol yeah it could be seen as a bonus but in the case of an emergency it could be worrying

 

[The Fatty]

Its not making a connection at all. She just gets the 3 beeps you get if you were to try and call a number that doesn't exist. It's rather perplexing!

I've just upgraded my phone to the latest iOS and it's not resolved the issue. I can only assume it's as Tom suggested whereby the port over to giffgaff has been fucked up.

it doesn't really work like that though, it normally works or it doesn't. I would suggest trying your sim in another phone so you can rule out the phone (i.e swap phones with your wife). Also might sound like a really dumb thing to suggest, but make sure your wife has credit if shes on a payg service

 

[Sunglasses_Ron]

She's not on PAYG she's on a Vodafone contract.

I can't swap sims with her as her phone is locked to Vodafone.

How can it be my handset if everyone else can phone me without any issues?

We've both done sim swaps and that hasn't sorted it either.

 

[The Fatty]

it sounds more like an issue with vodaphone as opposed to giffgaff then. If they haven't released you number in there system it could be trying to connect to your old sim; i.e Vodaphone In > uses vodaphone database for call connection > vodaphone finds your old sim registered beside number > call fails.

 

[Sunglasses_Ron]

Yes that sounds very plausible. We're going into the Vodafone store on Saturday. I'll suggest that to them. Cheers buddy

 

[Sunglasses_Ron]

May have finally got to the bottom of this issue.

Spoke to the porting team at Vodafone and they said I am experiencing a 'split service'. They told me to get giffgaff to email them explaining that and it should get sorted. Fingers crossed!!

 

[Advikaz]

Result mate.

When you find out what was wrong can you let me know so I can replicate..

 

[Addicted]

Ahh nice!

I had a similar thing during the port of my number to GiffGaff (for about 12 hours), I could call/text from the new sim, but calls and texts went to my old sim xD

Sounds like you had something similar to that, but it never got fully ported over!

 

[Sunglasses_Ron]

Result mate.

When you find out what was wrong can you let me know so I can replicate..

Yeah will do mate [emoji6]

Ahh nice!

I had a similar thing during the port of my number to GiffGaff (for about 12 hours), I could call/text from the new sim, but calls and texts went to my old sim xD

Sounds like you had something similar to that, but it never got fully ported over!

giffgaff customer services are awful lol but I suppose we can't complain as that's why it's so cheap.

 

[Tom]

Idiots, fucked up the port then.

 

[Addicted]

giffgaff customer services are awful lol but I suppose we can't complain as that's why it's so cheap.

Lol yeah exactly! Sadly I don't know of any phone company with good CS, so I just went with the cheapest! :smiley:

The nice thing imo with GG is the fact it's rolling, and you can cancel it online. No pissing about dialing for customer support and waiting 40mins!

 

[McGherkin]

GG is still great TBH. Now I can call RDR for free too.

 

[Sunglasses_Ron]

Idiots, fucked up the port then.

Exactly what you concluded iirc

Thanks again mate

 

[Flat Eric]

Glad it's sorted
On another note though, how are you finding Giff gaff so far?

I changed over at xmas and I've not looked back since

 

[Sunglasses_Ron]

Apart from the one issue its been fine