182
I'm after a bit of advice if you will.
I had a leaking headlamp washer on my 182 which i gathered from other threads on here was a relatively common problem.
I contacted the garage i bought the car from and, after initally denying that clios had headlamp washers, (its a vauxhall garage rather than a renault one) eventually agreed to replace the leaky one under warrantly, which they did yesterday.
I'd been told to take a couple of pics of the car as you drop it off just in case anything happens so i grabbed a couple on my phone and left the car with them.
Apparantly it takes all day to change a headlamp washer (this puzzled me) so i had to hire a courtesy car (at my cost) to get about for the day.
By the time the car was ready it was dark but i decided to have a quick look at see if i could notice anything out of the ordinary, mainly checking to see if they had kerbed the alloys or put excessive miles on it.
Everything look all right until i looked at the washer they replaced.
There is deep, thick scratches on the headlamp cover right through the plastic. And lots of them. Further, the paint work around the washer has been hacked away by some sort of tool.
My first thought was that perhaps a shaved chimp was masquerading as a mechanic and my second was what am i going to do about this.
The scratches look at if maybe they had difficulty getting the washer off and had to use some sort of tool which has scraped the light and damaged the paint. However i have no idea what changing a washer involves so i may be totally wrong.
Here's a couple of poor quality pics from my phone to try and show you what i'm describing:
The pictures really do not do it justice, the damage to the headlamp is horrendous during the day and even worse at night when the lamp is switched on. The damage to the paint is not as bad but is really noticeable even at a distance from the car.
I'm really angry because i had the whole car dent-mastered only a couple of months ago to take out a couple of stonechips and a carpark "door opening on it" dent so the bodywork was in pristine condition, as new condition when it went into the garage.
I spoke to the woman who deals with the service complaints and she initally she tried the whole "Oh, so you've moved the car," line. (it was parked in a dark corner of the car park so i moved it under a floodlight to inspect)
Then she produced a report that the mechanic had filled in that states that they noticed the headlamp was damaged before they started work on the car. (?)
I can only assume that the mechanic has falsified this report to cover up the damage because there can be no other explanation.
I showed her the pictures i had taken and she said, "well maybe a car hit it in the carpark, it did sit for sometime before the mechanics took it."
She was however unable to explain how a car hitting it could cause multiple deep scratches. But refused to accept it was a tool marking as apparantly i was jumping to wild conclusions.
She said that because the mechanic who worked on the car and the service manager had gone home, there was nothing she could do and my only option was to take the car away and she would call me this morning.
I'm still waiting for the call. I've phoned but she is "unavailble for calls".
Therefore i was wondering what you guys would recommend?
She's got a report that states the headlamp was damaged before the worked on but i do have the pictures.
Where do i go from here?
All help appreciated.
I had a leaking headlamp washer on my 182 which i gathered from other threads on here was a relatively common problem.
I contacted the garage i bought the car from and, after initally denying that clios had headlamp washers, (its a vauxhall garage rather than a renault one) eventually agreed to replace the leaky one under warrantly, which they did yesterday.
I'd been told to take a couple of pics of the car as you drop it off just in case anything happens so i grabbed a couple on my phone and left the car with them.
Apparantly it takes all day to change a headlamp washer (this puzzled me) so i had to hire a courtesy car (at my cost) to get about for the day.
By the time the car was ready it was dark but i decided to have a quick look at see if i could notice anything out of the ordinary, mainly checking to see if they had kerbed the alloys or put excessive miles on it.
Everything look all right until i looked at the washer they replaced.
There is deep, thick scratches on the headlamp cover right through the plastic. And lots of them. Further, the paint work around the washer has been hacked away by some sort of tool.
My first thought was that perhaps a shaved chimp was masquerading as a mechanic and my second was what am i going to do about this.
The scratches look at if maybe they had difficulty getting the washer off and had to use some sort of tool which has scraped the light and damaged the paint. However i have no idea what changing a washer involves so i may be totally wrong.
Here's a couple of poor quality pics from my phone to try and show you what i'm describing:
The pictures really do not do it justice, the damage to the headlamp is horrendous during the day and even worse at night when the lamp is switched on. The damage to the paint is not as bad but is really noticeable even at a distance from the car.
I'm really angry because i had the whole car dent-mastered only a couple of months ago to take out a couple of stonechips and a carpark "door opening on it" dent so the bodywork was in pristine condition, as new condition when it went into the garage.
I spoke to the woman who deals with the service complaints and she initally she tried the whole "Oh, so you've moved the car," line. (it was parked in a dark corner of the car park so i moved it under a floodlight to inspect)
Then she produced a report that the mechanic had filled in that states that they noticed the headlamp was damaged before they started work on the car. (?)
I can only assume that the mechanic has falsified this report to cover up the damage because there can be no other explanation.
I showed her the pictures i had taken and she said, "well maybe a car hit it in the carpark, it did sit for sometime before the mechanics took it."
She was however unable to explain how a car hitting it could cause multiple deep scratches. But refused to accept it was a tool marking as apparantly i was jumping to wild conclusions.
She said that because the mechanic who worked on the car and the service manager had gone home, there was nothing she could do and my only option was to take the car away and she would call me this morning.
I'm still waiting for the call. I've phoned but she is "unavailble for calls".
Therefore i was wondering what you guys would recommend?
She's got a report that states the headlamp was damaged before the worked on but i do have the pictures.
Where do i go from here?
All help appreciated.
