Thought Id drag up this old thread.
In case you need reminding, Im fighting Renault to get this fixed...
So in the last couple of months Ive been to the dealer twice, once with a paint expert from Ixell (Renaults paint partner) and both times theyve stated "its not covered because its a plastic moulding"
....my case has always been that it is a manufacturing defect because the moulding is mounted to the metal panel, and has perished between the gap (i.e. not a fault of the plastic panel, but of the construction process).
Ive had many calls / emails with Renault Customer Service, who are rude, useless and incompetent. They initially told me to take the car to Camden Aylesbury because that was nearest place with a bodyshop (this was after my local dealer said they had a bodyshop but wouldnt fix it). I was then told Aylesbury didnt actually have a bodyshop after all, and that I must take it to Hatfield - THIS IS A 2.5 HOUR DRIVE!!! Renault UK didnt care though, and told me its for me to take it up to the dealer, nothing to do with them.
All in all, Im f*cked off to put it nicely. No one is accepting ownership of this problem.
Does anyone know who the official regulator of UK motor manufactures OR dealerships are? Where do I stand with this legally? What can I do to help put my case forward?
Thanks for any feedback.