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I would trust the small independent rather than the dealer anyday! I have friends who own both, one in a very busy, trustworthy, honest local garage, where often they dont charge regulars for some small jobs and the other owns a Ford Garage - enough said! They charge for every single little thing and often if someons has a problem, they tell them to book it in, whereas the guys in the independent want to help you all the time and nothing is too much trouble. You can discuss things with the mechanics and wander about the workshop, but in the Ford garage you have to talk to the receptionist and stay out of the workshop!