Has Renault Customer Service Improved?

[Steve vRS]

I sold my 182 in Feb but fancy a 197 F1. The only stumbling block is the shoddy dealers and incompetent service departments. Has that improved in the last 6 months?

I'm in Cheshire and so have had the dubious pleasure of using the Altrincham and Warrington dealers in the past.

Steve

 

[Hollister]

I think it is a bit unfair to tar all dealers with the same brush

 

[Steve vRS]

3 out of the 3 dealers I tried were rubbish.

Steve

 

[RichRSi]

Platinum in Bath are ok, they even followed up my short visit to find out if I was happy with the service I recieved.

imo though, Renault service costs and parts are overpriced so they should be kissing your arse from the moment you walk through the door (and choose to spend your hard earned cash with them) like Mercedes do, for example, Renault should never underestimate the power of arse kissing.

 

[DrR]

Your close to yozzasport for your servicing, whats the problem?

 

[Steve vRS]

Where is Yozzasport and can he do warranty claims as there are likely to be plenty of them

Steve

 

[jocker]

i go mine from altrincham

in a word shite

 

[DrR]

Yozzasport is in [FONT=Helvetica, Geneva, Arial, SunSans-Regular, sans-serif]Eccleshall guessing only Renault can do warrenty stuff.
[/FONT]

 

[Daniel]

Platinum in Bath are ok, they even followed up my short visit to find out if I was happy with the service I recieved.

imo though, Renault service costs and parts are overpriced so they should be kissing your arse from the moment you walk through the door (and choose to spend your hard earned cash with them) like Mercedes do, for example, Renault should never underestimate the power of arse kissing.

If renault paid their staff like Merc paid theirs, then that would probably happen!

 

[Steve vRS]

Yozzasport is in [FONT=Helvetica, Geneva, Arial, SunSans-Regular, sans-serif]Eccleshall guessing only Renault can do warrenty stuff.
[/FONT]

And there lies the problem...

The wife and I (it's her car really) are test driving a 197 F1 and a Civic Type R soon. We'll have to balance the fun with the anticipated ownership experiences.

Steve

 

[Sash]

Platinum in Bath are ok, they even followed up my short visit to find out if I was happy with the service I recieved.

imo though, Renault service costs and parts are overpriced so they should be kissing your arse from the moment you walk through the door (and choose to spend your hard earned cash with them) like Mercedes do, for example, Renault should never underestimate the power of arse kissing.

If renault paid their staff like Merc paid theirs, then that would probably happen!

having worked for both dealerships i choose renault any day. Merc dnt pay much better than renault tbh i was only on a grand more at merc than renault and the staff at renault were much happier with how things were run etc.
in fact one guy i worked with at merc, started just after me and got pushed out just within his probation period like myself (think they had issues with money) is now working for the same renault dealer that i did and he says the same things as me about the two places!

 

[Daniel]

I work for renault, my mate works for merc, and hes on about 10k a year more than me!!

Like you say though its all about job satisfaction.

 

[Hollister]

3 out of the 3 dealers I tried were rubbish.

Steve

So you're saying that the common denominator in your bad dealings is infact .... you

 

[Steve vRS]

3 out of the 3 dealers I tried were rubbish.

Steve

So you're saying that the common denominator in your bad dealings is infact .... you

No Renault

My dealings with Skoda, Subaru and even Ford dealerships have all been good!

Steve

 

[catherinej]

Platinum in Bath are ok, they even followed up my short visit to find out if I was happy with the service I recieved.

imo though, Renault service costs and parts are overpriced so they should be kissing your arse from the moment you walk through the door (and choose to spend your hard earned cash with them) like Mercedes do, for example, Renault should never underestimate the power of arse kissing.

I've taken our import 197 to Platinum in Trowbridge recently and I have to say i'm impressed with them. They are fitting an alarm to it next week and looking at the groaning rear brakes so we shall see if I am still happy after then.