House phone in use= internet stops working

[Austin-182]

Anyone else have this or know what it is!!??

If we ring out or someone rings in the internet stops working and will then start working again a minute or two after the phone call has been ended.

we have everything through Sky.

 

[DrR]

Got the filters in?

 

[Austin-182]

Got the filters in?

First thing that came into my head then was the air filter on my 182 and the filter in my hand held Dyson.

you will need to treat me like an idiot otherwise i don't understand lol. Filter, explain this terminology to me?

 

[Adam G]

Little box which the phone line then plugs into, almost like a 6" extension lead. From your line socket then plug the filter in, then phone line into that.

 

[DrR]

Adsl filter, has to be one plugged in at every point a phone is plugged in.

 

[DrR]

Look like this

 

[Austin-182]

Cheers, il have a check. So just to confirm, this will be located at the wall where the phone line wire is, not in the actual phone/sky box?

 

[DrR]

Define sky box, as in sky HD box Or sky router, it's plugged in to the phone line, every internet i've ever had has these included and massive important insutructions about them lol.

 

[ThomasBrentnall]

First thought that came into my head after seeing the title was ADSL filter. They usually go a bit crappy after a few years. Also try plugging just you phone and ADSL router into your BT master socket and see if that works okay

 

[robgooch]

My first thoughts were that you were on dial up! Hope you get the problem fixed

 

[Cup_Phil]

Definitely missing an ADSL filter

Every phone socket in the house needs to have one to split the signal into computer & phone. Without one when the phone rings or someone rings out it talks "over" the computer signal and kills the internet connection

Check everywhere a phone or the modem plugs into the wall and make sure there's a filter in there

 

[Cookie]

Double filter the modem cable going into your sky box

 

[@Spoonie]

We were missing a filter, f**king costs me a massive hand on PokerStars when the phone went.

 

[wilcooper]

No doubt dodgy filter or not filtered correctly.

 

[Dyewitness]

I have this on a BT line, if say on PSN, if house phone goes I get booted off line!