Register a free account today to become a member! Once signed in, you'll be able to participate on this site by adding your own topics and posts, as well as connect with other members through your own private inbox!
They phoned my 70 year old dad last year offering him a tablet and dongle for free. My dad didn't understand about contracts and that although they're 'free' he would have to pay a monthly fee for them.
He's been with Vodafone for about 25 years.
They send him this tablet and dongle and then obviously start charging him about £30 a month. When he rings them to complain they say it's now outside the window to return them and that basically he's stuck paying them for a year.
A year passes and he goes into the Vodafone shop to cancel only to be told that the contract had renewed and he's lumbered paying for the data for another year.
They are an utter bunch of c***s who prey on the vulnerable.
The tablet hadn't been used once and the dongle is still it's box.
My dad has now cancelled the direct debit and says they can f**k themselves.
I ended up sacking off Vodafone at the end of my contract and keeping my phone. Now on a £9/month, 1500 mins, unlimited texts with 2GB Black Friday deal with Virgin on a 30 day rolling sim. It'll do for me!
There's no good mobile provider tbh, in each of them you'll get lucky and speak to someone good, and unlucky and speak to someone bad.
Three seems to be the best of a bad bunch, their CS is generally good (although they do get things wrong, at least they take emails as a first contact). When I was complaining to EE I had to send my complaint to their CEOs email address before I got a reply. Even then they wanted to talk on the phone rather than respect my wishes and deal with me by email.
Be wary that if they think you're defaulting on your agreement then it could potentially affect your credit score.
Sure, you'd be able to get your credit report adjusted but if you're soon to be applying for a mortgage, loan or similar then I'd just get it sorted ASAP. The benefit of keeping the money is marginal, they'll find you eventually.
Drop me a PM if you need some assistance, I might be able to offer some support @Short Legs