Sunglasses_Ron
ClioSport Admin
Been with giff gaff for two years without a single hitch.
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I hate my mobile provider
- Thread starter Crybert
- Start date
o2 - SikFam Tariff
How are they for contact centres? I've never given them a look... they're tagline "run by you" doesn't fill me with a huge amount of confidence when even fully-oversalaried professional can rarely run a network, even an MVNO, without coking the job somewhere
No o2 / Tesco for you either then
Sunglasses_Ron
ClioSport Admin
They don't have contact centres as such. You simply go onto their forum and speak to advisors on there. It's seemless and hassle free.
Let me know if you're ever interested in swapping and I'll recommend you and claim some airtime credit :up:
If EE decide to kill my discounts, I'll be in touch
imprezaworks
ClioSport Club Member
Mk5 Golf GTI :)
What sort of deals/price plans on giff gaff. I need above 10gb of data as my wifi at home isn't worth a w**k
Sunglasses_Ron
ClioSport Admin
I pay £20 for unlimited data. That's 4G.
imprezaworks
ClioSport Club Member
Mk5 Golf GTI :)
imprezaworks
ClioSport Club Member
Mk5 Golf GTI :)
Thanks. My potential new contract will be £40 with 20gb of data, but fancy a new phone although my 5s is ace
Prepare thou anus.
Actually, wow.
Vodafone £20 a month for 20gb
Same on EE
o2, £20 for 15gb
EDIT: My EE plan is 40% off for life, or until I leave. Essentially it means I just pay for a phone on 0% over 2 years
Sunglasses_Ron
ClioSport Admin
That's unlimited calls and texts as well (does anyone actually text any more 😂)
imprezaworks
ClioSport Club Member
Mk5 Golf GTI :)
Would stick with ee tbh
imprezaworks
ClioSport Club Member
Mk5 Golf GTI :)
Tim.
ClioSport Club Member
And that will be £2.50 per month for Itemised Billing too.
Now you just get a surcharge for invoice billing XD
CBR1000RR Fireblade
I get 20% off too or I'd leave them.
I had another do with Vodafone last week. They text me when I run out of data. (I normally turn my mobile data off when I get down to about 50mb remaining)
I had my mobile data turned off for 4 days and my allowance renewed so I turned it back on. The cheeky gits charged me £6.50 again for extra data! That's the second time in three months. I rang to complain but I couldn't understand a word the lass on the phone was saying. She eventually told me in a very broad Asian accent that she was going to have my bill reviewed and call me back. I never heard anything back
When my contract is up this time, I'm going back to gift gaff
imprezaworks
ClioSport Club Member
Mk5 Golf GTI :)
Is there a what plan your on thread?
Was curious to see what's about
Was curious to see what's about
RacingBlue + IceBurg
I left them about 5 years ago. Even back then they were shocking. Similar story to another comment on here. Said I went over my data. Sent me a bill for over £1000. Yes, ONE THOUSAND. They wouldn't admit fault. I wouldn't pay it over what my usual monthly bill was.
In the end they did admit fault, but I still had a black mark on my otherwise very good credit rating because of it. Only got removed last year. Been with EE since, have never had a problem with them and on the very rare occasion I have to call them, it's always a British person on the other end and always resolve my issue.
Signal can be hit and miss at times but never been so bad that it's caused an issue.
Am on a sim only deal as I claimed on my insurance for my iPhone 6 just before my contract ended. So never renewed for a new phone. Pay £20 a month with unlimited calls and texts and 20Gig data. Can't fault it.
Sent from my iPhone using Tapatalk
In the end they did admit fault, but I still had a black mark on my otherwise very good credit rating because of it. Only got removed last year. Been with EE since, have never had a problem with them and on the very rare occasion I have to call them, it's always a British person on the other end and always resolve my issue.
Signal can be hit and miss at times but never been so bad that it's caused an issue.
Am on a sim only deal as I claimed on my insurance for my iPhone 6 just before my contract ended. So never renewed for a new phone. Pay £20 a month with unlimited calls and texts and 20Gig data. Can't fault it.
Sent from my iPhone using Tapatalk
Tim.
ClioSport Club Member
£17 for 8GB
£20 for 20GB
£25 for 25GB
All are probably too much data for you, but include unlimited minutes roaming and domestic, and some inclusive roaming data.
£20 for 20GB
£25 for 25GB
All are probably too much data for you, but include unlimited minutes roaming and domestic, and some inclusive roaming data.
Sunglasses_Ron
ClioSport Admin
Let me know if you're interested and I'll recommend you and claim some free airtime credit :tonguewink:
I used to be on Giffgaff too, but as above the signal was never really good enough.
Megane R26
I'm with giffgaff on the always on package and it's annoying as soon as I use 6gb it starts slowing down.
Sent from my iPhone using Tapatalk
Sent from my iPhone using Tapatalk
Sunglasses_Ron
ClioSport Admin
Thread name change to incorporate hate for all mobile providers in one place :up:
Those look good @Sunglasses_Ron - will certainly let you know if I choose Giffgaff.
Peugeot 308
I'm glad Vodafail have finally been stung - b******s left a few marks on my Credit Report.
I'd been with them for 8+ years and at the start of the year decided enough was enough with the shocking coverage.
I'd agreed and paid up the cancellation fee, attained my PUK code and moved over to EE = Done, right?
Fast forward a few months and I started getting debt agency letters coming through the post asking me for £48.. Err?
Turns out, the agreed price (They'd knocked £48 off for the trouble) was not agree'd their end, meaning for numerous months my 'account' had late/no payments, leading to myself getting pumped on my Credit Report (I didn't have a login at the time) - For £48, I simply couldn't be arsed to argue, so rang up the agency and paid the outstanding amount.
The agency suggested I ring Vodafone to close off the matter, so I did and the following happened - 'Sir, I can see you have paid £48 onto you're account' - Yes?
'Now we owe you £48' - Really?.. Ain't that some s**t.
Absolute shambles of s**t.
I'd been with them for 8+ years and at the start of the year decided enough was enough with the shocking coverage.
I'd agreed and paid up the cancellation fee, attained my PUK code and moved over to EE = Done, right?
Fast forward a few months and I started getting debt agency letters coming through the post asking me for £48.. Err?
Turns out, the agreed price (They'd knocked £48 off for the trouble) was not agree'd their end, meaning for numerous months my 'account' had late/no payments, leading to myself getting pumped on my Credit Report (I didn't have a login at the time) - For £48, I simply couldn't be arsed to argue, so rang up the agency and paid the outstanding amount.
The agency suggested I ring Vodafone to close off the matter, so I did and the following happened - 'Sir, I can see you have paid £48 onto you're account' - Yes?
'Now we owe you £48' - Really?.. Ain't that some s**t.
Absolute shambles of s**t.
imprezaworks
ClioSport Club Member
Mk5 Golf GTI :)
Never ever considered Vodafone ever, probably for good reason. Was Allways 02 or ee and been with the latter for about 15 or more years.
Current phone is spot on but as I'm due an upgrade it makes sense to get a 7 probably. Have looked at gif gaff which for me is £20 a month cheaper. But an iPhone 7 is a fair bit more overall to buy outright.
Current phone is spot on but as I'm due an upgrade it makes sense to get a 7 probably. Have looked at gif gaff which for me is £20 a month cheaper. But an iPhone 7 is a fair bit more overall to buy outright.
That's where giffgaff falters a bit. If you want the newest bestest phone is gonna cost you. But in a couple of years when you swap again to can easily sell it on a it will be unlocked with none of that branded s**t on startup. I left giffgaff for a contract on 3 with a top galaxy phone, big mistake as the signal was never where i was. I went straight back to giffgaff when i could.
_Tom
ClioSport Club Member
See you all moan about Vodafone but last night after getting me phone back I'd lost all the MMS / Web settings. I called 191 and was answered immediately. Granted it was an offshore centre but the guy was brilliant. Fixed it and then even called back an hour later to make sure all was good. That's about as good as customer service gets with a mobile provider imo.
This isn't about "who's the best", this is just people crying because they didn't get the service levels that were in place in the late 90's.... when your £15 a month would get you 15 on-network minutes. Only.
But it's not just Vodafone, I found Orange utter s**t when I had them. o2 were woeful. EE hasn't exactly covered itself in glory either.
My point is, for every person who's throwing their toys out of the pram about [provider], there's just as many who've had an assache form [every other provider]
Tim.
ClioSport Club Member
This x10000000.
How many people work in the call centres for one of these companies? Hundreds? Thousands? How long do they stay before the leave, fed up with customers shouting at them? I can't imagine it's a career job, so staff turnover will be high. How long does it take to train someone up on all the things that the customer might be calling about? Weeks if not months. Then there's high street stores where you can't simply hang up on someone or transfer their call, you have to deal with them.
My point is that I admire these people and the shít they must go through - if it was me I'd be looking for a job at Starbucks instead - probably a similar wage but the stress levels will be considerably smaller, plus the technical knowledge you have to have is exponentially smaller. That's not to say that it isn't frustrating when you call up and they do something wrong or they don't know how to fix your problem. It's just the nature of today's world. No network provider will ever satisfy all customers to the level that they desire.
Crybert
ClioSport Club Member
Cup 172
I think it's a culture in the mobile phone business and a lot of other services in general. there never seems to be an easy quick way to get hold of them and everything seems to take '5-7 working days'
I moved house recently and I switched my internet, gave them a months notice and it took them a week to send an 'engineer' to the exchange to swap over my internet. It's frustrating as anything
I moved house recently and I switched my internet, gave them a months notice and it took them a week to send an 'engineer' to the exchange to swap over my internet. It's frustrating as anything
Crybert
ClioSport Club Member
Cup 172
Don't get your knickers in a twist. It's a discussion. I was merely pointing out that the level of service you received should be the norm.
_Tom
ClioSport Club Member
No chafing here. :smile: But you missed the point. I didn't say they were the best, just shared a positive experience.
Damn right they are. I was advising an escalation department for a company in the sector and got to hear a lot of the recorded calls.
I asked some of the people on the phones "why didn't you just cut them off, you shouldn't have to take that kind of abuse"
and it was because they had targets to make, much like most people do. And cutting off calls where some fat boiler from Barnsley is upset because they got a bills is a black mark on them which could be the trigger to have them out of the door.
All those texts you get after a call to a service centre? "How did you rate our service".... for some, those are just bonus payments, for others, that's an X-factor style method that the company uses to sack people.
You try being proactive and useful when there's an axe over your neck for the smallest deviation from company policy and see where it gets you.
EDIT: Rant done, i r8 2/8
