OK, situation as thus;
Moved into property February 2015. No fibre optic available. Went with BT. 1.5mb max speed, stable network however. No good as work from home so made the worst decision of my adult life to switch to Sky who stated we could expect speeds upto 16mb - blasting BT out of the water. Wahoo, sign me up son and stick one of those dishes up whilst you're at it.
This was late May/Early June last year. Essentially the internet hasnt worked since then. We have had now maybe 20 Advanced line test, 3 Engineer visits, 2 new routers, 8 new microfilters & countless empty promises. Our complaint has been opened and unresolved since July last year. The main issue with the internet is connection time with connections lasting typically 4/5 minutes at a time...... for nearly a year.
I am, honestly, going insane with this. Sky complaints don't know their left hand from their right - complaints on Twitter etc. not being linked to our account. Opened countless complaints now. I've emailed "Global Heads of....." etc and get referred to complaints. I've spoken with the cancellations team who are willing to offer no more than 'free cancellation' - cheers, c***s.
The latest one baffles me the most - we had an engineer come out on Friday and bam, miracle cure, 12mb connection speed maintained for 2 WHOLE DAYS. Now - internet hasnt worked at all for the last 36 hours. How can this be??!! I dont get it.
This thread has come about due to a conversation with Sky this morning when the absolute f**king genius welsh prick or "Sky Broadband Expert" at the other end asked why we didnt simply upgrade to Fibre Optic as this would resolve our issue. Idiot.
I'm also massively irked that we are still paying for this 'service'.
So - what else can we do? All providers run off the same line here so will going back to BT or trying plusnet, talktalk etc. make any difference? Are there any avenues of complaint I haven't explored? What would you do? Have you had issues with Sky internet - what happened and how was it resolved? Would buying a new router make a difference?
Most of all f**k YOU MURDOCH.