Insurance cancellation

[ukaskew]

I wasn't aware of this, but Swiftcover automatically renew your cover every year. Off I went and got covered by eSure, but I'm now also covered by Swiftcover again as it renewed (I never received a letter / email)

Anyhow, I decided to cancel the eSure cover, and having a look at the T&Cs it said I can return my documents within 14 days for a full refund. I did this, and sent it with a covering letter stating I wished to cancel my policy. Today I got a letter asking me to call them, as they are unsure as to why I am cancelling (I haven't been refunded).

Here's my question...if you can cancel within 14 days, do you have to have a valid reason such as being dissatisfied with the cover they are giving you? Just wondering what I need to say when I phone them, and what - if any - legal rights I have if I just want to cancel.

 

[Mr. White]

this happened to me with elephant, I told them I sent a letter that I was now with Tesco insurance.

They asked for the (Tesco) policy details, checked it themselves and that was all sorted.

 

[Justin]

Almost all companies do this (automatically renew)

 

[ukaskew]

this happened to me with elephant, I told them I sent a letter that I was now with Tesco insurance.

They asked for the (Tesco) policy details, checked it themselves and that was all sorted.

Phoned up today, full refund (no admin charge), result

 

[Darren S]

Almost all companies do this (automatically renew)

.....which is bang out of order, unless you requested it, imo.

D.