I just renewed my insurance a few days ago.
I phoned to cancel my renewal which was fine, but phoned back up 30min later and took a policy out as I changed my mind. I received the proof of no claims through and also my new policy and the money was taken out my bank. Ive just had a bank statement through and they have refunded my bank account with the full amount.
So have they cancelled my new policy or what? Should I just play dumb and pretend I didnt notice it and be £500 the richer. I have my policy if the police ask for it? Or should I be honest and give them a phone to see whats happened as I may not be insured? They have the calls recorded which would show I did cancel the renewal but after that I phoned back and took a policy out. I did mention on the second call that I had phoned previously and cancel the renewal, so it is the insurance companys fault if I am not insured.