iPhone help please

[JohnnyE]

Since updating my 3gs im having problems sending emails, im recieving them ok but when i try to send one it just keeps trying and trying to send. Then after a while it say that the recipient was rejected by the server:S

Any ideas

 

[bully]

All mails or same person?

 

[Tom]

Need more details.

What email provider, what network, etc etc.

 

[JohnnyE]

It a blueyoner account and im on 02. Also its everyone i email even when i recieve one and do a quick reply it does it.Ive had the phone for over a year and it all stems from the upgrade ive done a few weeks ago.

 

[Tom]

Blueyonder?

Virgin media migrated to Google apps didnt they?

Are you using pop or imap? if you are using POP then migrate to imap, log into your webmail and switch it on in settings.

 

[JohnnyE]

The incoming server is pop3.blueyonder.co.uk and out going is smtp.blueyonder.co.uk

Also you say webmail do you mean setting then Mail, contacts calenders??

 

[Tom]

No i mean via a computer using a browser.

The way you are using your email is not the best way, you need to change the settings to allow IMAP usage.

http://help.virginmedia.com/system/selfservice.controller?CONFIGURATION=1002&PARTITION_ID=1&TIMEZONE_OFFSET=&USERTYPE=&VM_CUSTOMER_TYPE=Cable&CMD=VIEW_ARTICLE&ARTICLE_ID=3619

Then do this

http://help.virginmedia.com/system/...TYPE=Cable&CMD=VIEW_ARTICLE&ARTICLE_ID=351843

 

[JohnnyE]

Im nearly there now when i click on mail it keeps saying verifying then says my password is wrong

 

[Tom]

Did you switch to IMAP in the end?

 

[JohnnyE]

been busy bud. I had Virgin on the phone and they say i dont have to log into My Virgin they sent me this email to do it on my iphone.Hello,

Thank you for your call today.

The following instructions will give you all the server settings you need to access your email.

Incoming Mail POP

Email address and Incoming Mail Server

@ntlworld.com - pop3.ntlworld.com

@virgin.net - pop.virgin.net

@blueyonder.co.uk - pop3.blueyonder.co.uk

@virginmedia.com - pop3.virgimedia.com

Account Name

Full email address including the bit after the '@'

Requires Secure Connection (SSL)

Yes

Incoming Mail Port

995



Outgoing Mail

Email address and Incoming Mail Server

@ntlworld.com - smtp.ntlworld.com

@virgin.net - smtp.virgin.net

@blueyonder.co.uk - smtp.blueyonder.co.uk

@virginmedia.com - smtp.virginmedia.com

Account Name

Full email address including the bit after the '@'

Requires Secure Connection (SSL)

Yes

Outoing Mail Port

465

My server requires authentication

Yes


Incoming Mail IMAP

Email address and Incoming Mail Server

@ntlworld.com - imap.ntlworld.com

@virgin.net - imap4.virgin.net

@blueyonder.co.uk - imap4.blueyonder.co.uk

@virginmedia.com - imap.virginmedia.com

Account Name

Full email address including the bit after the '@'

Requires Secure Connection (SSL)

Yes

Outoing Mail Port

993

Help and Support

For more information about email or any other of our products & services just take a look at our great online Help & Support area which can be accessed 24/7. There's lots of information available but specific areas you may find useful are Broadband, TV, Phone or Mobile. You'll also find advice on getting started, troubleshooting hints & tips along with top topics and access to our help videos and downloadable user guides.

For all the answers to any questions you have with your services just visit virginmedia.com/help


Kind regards
The Virgin Media team

 

[Tom]

Knowing google apps extensively(The system virgin uses), i highly doubt imap support is enabled by default.

Easy way to find out, if you set it up and it doesnt work then its turned off.