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mine has the same problem, happens more when the outside temp is cold apparently and the battery voltage drops and it resets or its trip comuter related, try recharging the battery.
Did try another dial and it has same problem (trip mileage counter back to zero every time I start the car, not the total one). I am thinking what can cause the problem??? Plus, my battery is not that old. About 18-24 months. I forgot.