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Overclockers.co.uk
- Thread starter David
- Start date
Better than yours. C*nt.
Actually the contract lies between you and Overclockers - it is up to them to deal with Razer and the fact that they are shrugging it off quite frankly is illegal.
http://www.berr.gov.uk/whatwedo/consumers/fact-sheets/page38311.html
The key points here are:
Wherever goods are bought they must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).
If goods do not conform to contract at the time of sale, purchasers can request their money back "within a reasonable time". (This is not defined and will depend on circumstances)
You reported the issue "within a reasonable time" as far as the law is concerned - a 'reasonable time' by their books is typically a few weeks.
It is the seller, not the manufacturer, who is responsible if goods do not conform to contract.
The contract is always with the seller, and warranty claims should be directed to them in the first instance. It is an option, not a requirement, that the seller uses a manufacturer-direct warranty in the event of a claim, usually due to favouring circumstances - for example, longer terms (outside of seller warranty), quicker turnaround or manufacturer doing collect and return or on-site as opposed to return to base with sellers.
If a consumer chooses to request a repair or replacement, then for the first six months after purchase it will be for the retailer to prove the goods did conform to contract (e.g. were not inherently faulty)
Basically in a court of law they have to prove to the courts that you did the damage within the first six months - after then you have to prove that you didn't.
Feel free to throw some of that at them - highlighting perhaps that he should already be aware of this being in the position he is.
http://www.berr.gov.uk/whatwedo/consumers/fact-sheets/page38311.html
The key points here are:
Wherever goods are bought they must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).
If goods do not conform to contract at the time of sale, purchasers can request their money back "within a reasonable time". (This is not defined and will depend on circumstances)
You reported the issue "within a reasonable time" as far as the law is concerned - a 'reasonable time' by their books is typically a few weeks.
It is the seller, not the manufacturer, who is responsible if goods do not conform to contract.
The contract is always with the seller, and warranty claims should be directed to them in the first instance. It is an option, not a requirement, that the seller uses a manufacturer-direct warranty in the event of a claim, usually due to favouring circumstances - for example, longer terms (outside of seller warranty), quicker turnaround or manufacturer doing collect and return or on-site as opposed to return to base with sellers.
If a consumer chooses to request a repair or replacement, then for the first six months after purchase it will be for the retailer to prove the goods did conform to contract (e.g. were not inherently faulty)
Basically in a court of law they have to prove to the courts that you did the damage within the first six months - after then you have to prove that you didn't.
Feel free to throw some of that at them - highlighting perhaps that he should already be aware of this being in the position he is.
Audi A4 1.8T Sport
after 'LEGAL' you have put a : after the first one, but non of the others.
Clio 172 Cup 03 plat
Dont know if it was because of them or not (dont want to get myself into bother) but I work in a Bank and last Xmas we had lots of customers with fraud on their accounts, as I was looking at all their transactions I noticed a lot of fraud transactions happened after using overclockers themselves, or the actual fraud transactions where through them, coincidence??? I dont know but I'll never touch them just in case
Clio 172 Cup 03 plat
noted
I'm not saying they are involved, just that someone much have piggy backed their website, not saying it was them doing it
Last edited:
RS 182 - Black Gold
Shockingly bad!
Ive had some bad experiences from them but normally they have been good.
I went to pickup a few items from them and the t**t at the counter put my card in and entered random numbers = blocked card!!
Then told me "tough", lucky i had another card on me at the time.
As already mentioned the contract is between you and them. Dont be fobbed off by them saying otherwise!
Good Luck
Ive had some bad experiences from them but normally they have been good.
I went to pickup a few items from them and the t**t at the counter put my card in and entered random numbers = blocked card!!
Then told me "tough", lucky i had another card on me at the time.
As already mentioned the contract is between you and them. Dont be fobbed off by them saying otherwise!
Good Luck
Never had any problems with them, everything has always turned up on times, everything has worked, they have never questioned an RMA. The forum is full of cnuts. Scuzi (Owner) is a nice bloke, as said he drives around in his 599 GTB - so he is doing ok. Gibbo, who also plays a big deal in OCuK is a top lad (Nice 'Stang too).
They have new premises, which look very smart. Well i assume they are new anyway.
Free delivery, competivly priced, can't complain!
They have new premises, which look very smart. Well i assume they are new anyway.
Free delivery, competivly priced, can't complain!
ChrisR
ClioSport Club Member
Scuzi is not the owner, Spie is. As for being a nice bloke, couldn't really comment but there's definitely a darker side to him.
Gibbo no longer works there and hasn't for some time, had a falling out with Mark (Spie) and went to work for a competitor.
Scuzi is an irish lad who is an air traffic controller
Gibbo no longer works there and hasn't for some time, had a falling out with Mark (Spie) and went to work for a competitor.
Scuzi is an irish lad who is an air traffic controller
they are complete c**ts lol i had the owner (spie) threaten me on the phone and say he was going to come to my house as he had my address and see if i wanted to tell him his companies service was s**t to his face, i told him to come to my house and i would... he never did, bunch of robbing c**ts!
BMW e46 320 Ci Sport
wtf r u on about, delivery is £8
Coupe/Defender V8
It's handy knowing all their suppliers tbh
Better than yours. C*nt.
Hmm.
I think he's still trying to pin the 'you broke it' tag but it just doesn't seem right. I've seen the device you're on about and whilst it's not the best design in the world it does seem difficult to maliciously break it. See where it goes though, eh.
And to saltyhair81, it helps to be (or have been) one of their suppliers too.
I think he's still trying to pin the 'you broke it' tag but it just doesn't seem right. I've seen the device you're on about and whilst it's not the best design in the world it does seem difficult to maliciously break it. See where it goes though, eh.
And to saltyhair81, it helps to be (or have been) one of their suppliers too.
They are certainly in the wrong.
Some manufacturers have a 'no returns discount' so they agree not to send anything back that might be faulty but they get a small discount on the orders. Which to me sounds like what they might have. He knows he'll get nothing back and most people will just roll over.
Top marks for keep going though. I wouldn't have backed down either.
Some manufacturers have a 'no returns discount' so they agree not to send anything back that might be faulty but they get a small discount on the orders. Which to me sounds like what they might have. He knows he'll get nothing back and most people will just roll over.
Top marks for keep going though. I wouldn't have backed down either.
ChrisR
ClioSport Club Member
as he said, if you're a forum user with x amount of posts and been there a minimum amount of time you get free delivery
Ordered from them a few times. However, never had a problem except for an item that went out of stock and kept my order back a few days. They didn't see a reason to tell me this. While the website still reported it in stock. So got a bit annoyed at that and just told them to send an alternate product.
For the most part though prefer to take a drive to scan. Get my items in person. Also makes taking them back easier. Never once had an issue returning something to scan.
For the most part though prefer to take a drive to scan. Get my items in person. Also makes taking them back easier. Never once had an issue returning something to scan.
Changed to .co.uk
T
thecremeegg
I've been on the forums for a few years and also bought a fair bit off them. I've never had to return anything though, but I have heard the horror stories. The owner is a complete **** it must be said, and well done on sticking with it
http://forums.overclockers.co.uk/showthread.php?t=18088847
Interesting thread today
Anyone with a reason to complain will be banned instantly, so it's an utterly pointless one :/
Interesting thread today
Anyone with a reason to complain will be banned instantly, so it's an utterly pointless one :/
Not a Clio
I've been using them for years. Always been very happy with the service and speed of dispatch/delivery. Returned faulty items without hassle and even returned an item that worked fine but wasn't what I wanted with no quibbles for a refund.
Until I read through this thread I'd never heard a bad word said about them!
Until I read through this thread I'd never heard a bad word said about them!
BMW e46 320 Ci Sport
neither had i , never even looked at a review site before until this stuff happened to me, they have refunded the cost of the mouse but not the moneies they chagred me for testing it and the postage so im still waiting to see if they come through.. i have a post on avfourms aswell, needless to say people weren't that happy with them on there either.
