Pipex

[ViolentJ]

Don't suppose anyone here works in Pipex tech support?

From what I can gather our line speed has been upgraded to 8Mb but my account is still on 2Mb.

I e-mailed on Tuesday but had no reply. Don't fancy ringing due to the charges!

 

[rich[182]]

I don't but I was upgraded from 2 to 8 recently, my online control panel support page took over a week to show the new account details though

 

[ViolentJ]

I'm synchronised at 8Mb but I'm still on 2Mb.

There is a BT tester (http://www.speedtester.bt.com) that checks what the line can support, what you're current throughput is and what your ISP has set your account as (IP Profile).

It confirms it's an 8Mb line and says my ISP profile is 2Mb.

I was upgraded on 16th February!

Test1 comprises of Best Effort Test:

-provides background information.
IP profile for your line is - 2000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 8128 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 1835 kbps

 

[Griff]

Yup wrong Bras profile. I'm afraid you're going to have to call them Si.

 

[ViolentJ]

oh joy!

 

[ViolentJ]

hmm apparently there is a fault on the line which is why I am still on 2Mb.

I have to do a number of tests over the weekend, call them back on monday and they will resolve the issue with BT.