I guess the reality is I have followed everything the insurance company has asked me too. I always wanted a standard car which is what it was. They wanted trade prices, that is what I gave them. I'm very encouraged by what the ombudsman has discussed with me so far. I can't go into too much detail, but the ombudsman already think the insurance company have been a bit liberal with their tactics. I think I will definitely win this case. I asked the guy who has been assigned to deal with my case at the insurance company if I would be charged for storage while this continues. That was 3 days ago, and still no reply, unacceptable. I will keep updating, and as I said to the ombudsman its not about money its about being treated fairly and individually. If I can set a precedent to change the way these companies work for the benefit of others, as well as myself I will be a happy man. Watch this space