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Ive already spoken to Jason about this sort of feedback section
lol reg vardy lol reg vardy what a bunch of cowboys there are, there head office is about 30mile away from where i live ALL there dealer ships no matter what make of car are c**p. My brother got a mini copper a few years back now (when the German where in charge) and there where so may problems with it, it was back and forth from the garage, in the end he was told that hed put to many miles on the car and there couldnt do anything because it was general where and tear, so trading standers got involved and before they threatened with full legal action he got his money back and that took just over a year. Id rather walk then get a car from reg vardy
Bought a Clio 1.4 16v from Vardys. They were useless.
Took my 172 MK2 there. They were worse than useless. Usual cataloge of bad customer care that I had come to expect (see insane parking attendant who you have to give your life story to before being allowed to park, getting charged £15 to have a wheel removed, left waiting for 3 BLOODY HOURS for my key fob to be recoded, only to be asked why I was still waiting and that it had been done 30 mins after i arrived....etc...etc....)
Offered my 172 MK2 in part ex for another car when I sold it. Gave me a really bad offer so I walked. They spent the next 4 MONTHS phoning me up and hassling me about did I want to do a deal. Nothing could stop them from calling until in the end I had to screen all my calls. Useless.
Bought a Williams, needed a wheel bearing. Quoted nearly £200 to change a bearing by Vardys. Had it done elsewhere for £75 (at a brand name, fairly expensive garage).
Quoted nearly £300 for a minor service on a Williams. Are they insane? Its just oil, filters and a general check around/adjustments, FFS!
Now Ive got my 172 MK1 as well as the Williams, and it is not going anywhere near a Renault dealership. They need to get their house in order. Everyone who owns a newish Renault that I know (and that others know) think Vardys are hopeless. I might drive Reanults, but I wont waste my time and money on Renault dealerships. If they want me to pay that sort of money for parts and labour, I insist on good quality customer care.
Oops, ranting again.
Rhys
Id only take my car back to a main dealer as long as it still under warrenty as soon as my warrenty runs out my mates garage is doing any work on my car.
I think weve all been truly f**ked up the ass by renault, after getting f**king terrible service from my local renault garge i had a full go at em and then sent a nasty lettter to the head of customer relations at renault uk...
The reply from them went some thing like this :
WE DONT CARE, TAKE IT UP WITH YOUR DEALER!!!
well thanks a bunch u w***er!! Sent the same letter back to him and told him to "read it again" before replying to it! HA HA
Calm down guys, its not just Renault dealers although they are the masters of disaster.
My mate has just been round to ask me to have a listen to his Impreza Turbo. It went in for a full service today with nothing wrong, and came back with something binding in the engine and something grinding in 2nd gear. Looks like the garage are going to have to come and collect it with a trailer tomorrow!!
Im worried that when mine goes in next week it will come back as a Reliant Robin!!!
yeah i went in there first to ask them about a Cup. The monkey was trying to tell me that they had ABS etc. I told him they didnt and some other specs that he said i had wrong. App they sell themselves cuz of the competitive price! Well he certainly didnt try to sell me one so i went to Richard Sanders in Kettering.
They kept me guessing as to when my car was arriving, the bloke i was dealing with went on holiday (he actually worked in the Rover part of the garage) and the Ren guys started getting twitchy when i hadnt paid them the rest of the money. Id never been contacted by the head sales guy like the bloke had asked him too.
Just to make us all feel worse. The Subaru dealer have just collected his car on a trailer and left him a courtesy Ka. If that had been Renault there would have been a 5 week wait, and the usual, "we only serviced it sir, the fault must be a coincidence".Quote: Originally posted by Rod Street on 23 June 2003
Calm down guys, its not just Renault dealers although they are the masters of disaster.
My mate has just been round to ask me to have a listen to his Impreza Turbo. It went in for a full service today with nothing wrong, and came back with something binding in the engine and something grinding in 2nd gear. Looks like the garage are going to have to come and collect it with a trailer tomorrow!!
Im worried that when mine goes in next week it will come back as a Reliant Robin!!!
