Sky Broadband

[cli0 172]

Just installed their new Max 16mb unlimited usage package for a tenner a month & all i can say is ..... i like it .... i like it a lot

goodbye BT u robbing bar stewards !!!

hopefully also if i ever have a problem i'll never have to call another overseas call centre to sort it .

even on 16mb cs is still slow but just not as slow :rasp:

 

[MRBILLYUK]

Whats the usage cap on 16mb . I've checked sky broadbands website and can't see an actual figure . I know it says " unlimited " but it also says subject to " fair usage policy " which usually means that somewhere there is a figure they have in mind..

 

[Clart]

mine varies from 4mb to up to 8. You'll never get 16.

Oh and the call centres are in india

 

[cli0 172]

Whats the usage cap on 16mb . I've checked sky broadbands website and can't see an actual figure . I know it says " unlimited " but it also says subject to " fair usage policy " which usually means that somewhere there is a figure they have in mind..

tbh not sure m8 ,not a concern as i'm not a big user & knew this wouldn't be an issue .

mine varies from 4mb to up to 8. You'll never get 16.

Oh and the call centres are in india

true ,wont get the 16 ,but then i was on the 2mb connection with BT at 15 quid a month ,so for a fiver reduction a month compared to BT for the faster connection - which i must say is like night & day from initial impressions ... i'm quite happy with it :approve:

 

[H182]

I got through to a call centre in scotland last night.

 

[Griff]

Sky's Tier 1 and Tier 2 support is based in Belfast with Tier 3 being in the Southwest of England.

They do have a load of Asian's working there so you could be fooled into thinking you were calling Bombay.

 

[Adam K]

what is this tier'ed support all about?

so they can employ loads of muppets who don't have a clue, and then only a small amount of technical people?

where i work, support is support, there are no tiers. we solve whatever comes through at the time. the only time anything gets escalated is to 3rd line if there is a problem with servers etc.

 

[Griff]

what is this tier'ed support all about?

so they can employ loads of muppets who don't have a clue

In essence.. Yes.