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Like I said everything I'd read said it would work, seeing as Tesco use the 02 network... It's supposed to work one way; an 02 sim won't work in a Tesco phone.
Filled that in yesterday thanks, hopefully she won't have to wait too long. She's reverted back to a nokia 7100 supernova. At least my spare is a nokia 8250, proper retro.
I requested mine online, the next day I tried the unlock through iTunes and it worked straight away. It then took O2 another 5 days to text me to say it was unlocked.
So, keep trying each day is my advice, even if O2 don't text.
I will, tar. I've still not received a text or an email from Vodafone telling me my 3GS is able to be unlocked, iTunes unlocked it a few weeks ago now I guess.