Trophy 14.5 weeks at the dealers (and counting)

[BOBBY G]

To cut a very very very long story short, Clio Trophy would not start. It was in and out of the dealers several times getting new "this" getting new "that" but every time we got it back, the next day it would not start.

Got rather annoyed with the local dealer who could not provide a courtesy car for 3 weeks (even after 5 visits in a month), so we took it to a dealer out of town.

Car has now been with this dealer for almost 15 weeks. Told it is a wiring loom problem. Renault parts UK and Renault technical France have been scratching their heads and trying to figure out if such a wiring loom exsists.

Renault UK has been incredibly, exceedingly, humungously and totally unbelievably F***ING Rubbish. They have provided next to no information on what is hapening and have happily sat back and let us drive about in a 1.4 modus for 13 weeks, and now a 1.2 clio with dodgy brakes. You would not believe the amount of times i have phoned them and got no answers.

After seeing WATCHDOG and seeing how they have a healthy disregard for something as serious as the bonnet problem, i suppose it is little wonder that they have been so useless with my car.

It does not matter how good your product is if you do not back it up with good customer care.

To say that i am disillusioned and dissapointed is an understatement.


Bob.

 

[team_penetrator]

Sounds about right.

Renault = great cars and unbeliavably bad customer services/dealers

 

[Ryan]

thats shocking, but very true! I have bought 3 parts from reno (only because i couldnt get them else where) and twice they have sent the wrongn ones! two outta 3 aint bad, its fecking terrible!

 

[Ad]

another example of shocking customer service!!!

 

[edde]

Renault UK has been incredibly, exceedingly, humungously and totally unbelievably F***ING Rubbish. They have provided next to no information on what is hapening and have happily sat back and let us drive about in a 1.4 modus for 13 weeks, and now a 1.2 clio with dodgy brakes. You would not believe the amount of times i have phoned them and got no answers.

The loms exixts just trying to find one will be a pain legally they have to make them for 5 or 10 years more but they won't have one. it would have to be made up or more likly they'll fix yours if its the whole loom.


Renault Uk won't know much its a dealership issue to resolve.

 

[Christopher]

shocking!

 

[Patrick1964]

I'd be spending my weekends parked outside the dealers with flourescent signs all over my car if it was me. The fact you haven't assaulted anyone yet amazes me.

 

[BOBBY G]

Renault UK has been incredibly, exceedingly, humungously and totally unbelievably F***ING Rubbish. They have provided next to no information on what is hapening and have happily sat back and let us drive about in a 1.4 modus for 13 weeks, and now a 1.2 clio with dodgy brakes. You would not believe the amount of times i have phoned them and got no answers.

The loms exixts just trying to find one will be a pain legally they have to make them for 5 or 10 years more but they won't have one. it would have to be made up or more likly they'll fix yours if its the whole loom.


Renault Uk won't know much its a dealership issue to resolve.

If the loom does exsist, then why has it now been 15 weeks and they have not found it?.....It is not the dealers problem, this is a warranty issue that requires a new part from renault. There is no way that i would accept some dodgy dealer repair on a car that is barely over a year old!

 

[edde]

If the loom does exsist, then why has it now been 15 weeks and they have not found it?.....It is not the dealers problem, this is a warranty issue that requires a new part from renault. There is no way that i would accept some dodgy dealer repair on a car that is barely over a year old!

It will exist just they don't have ay why would they ever need a spare loom.

Its not a dodgy repair its probaly a better fix a repaired loom than a new one.

Look at it another way when new the car somes with say 1mm of paint (its just a number I know its not that) if you have it resprayed it 3mm thikc so is the standard one the resprayed one better?

It is a dealership issue they need to chase it up Renault Uk just pay out for the warently claim and send out parts

 

[BOBBY G]

If the loom does exsist, then why has it now been 15 weeks and they have not found it?.....It is not the dealers problem, this is a warranty issue that requires a new part from renault. There is no way that i would accept some dodgy dealer repair on a car that is barely over a year old!

It will exist just they don't have ay why would they ever need a spare loom.

Its not a dodgy repair its probaly a better fix a repaired loom than a new one.

Look at it another way when new the car somes with say 1mm of paint (its just a number I know its not that) if you have it resprayed it 3mm thikc so is the standard one the resprayed one better?

It is a dealership issue they need to chase it up Renault Uk just pay out for the warently claim and send out parts

Correct, Renault uk do send out parts, and that is the fundamental problem, they are not sending the part out!


How can a spare one exist, but they dont have any???!.........If by exist, you mean that they have the drawings etc to make one, then that is a bit bloody obvious is it not?!..... otherwise 500 odd clio clio trophys would be sitting as ornaments. Why would they need to keep a spare, I'll tell you why, because their cars are total Sh1te and need spare parts all the F**kcing time!!!!
Even if they do not have any ready made, then i certainly do not think a 15 week wait is acceptable for making one. Renault should be a company that either has a well managed spare parts stock, or a well managed facility for providing a new part within a certain time scale. It is not Rocket science!!

Also, The dealer needs to send the faulty part back to ren uk so that they recieve their payment for the warranty work, so the last thing they are going to do is try to fix the faulty one and not get recompensed for it.

If truth be told, the dealer is so incompetent that they do not know for sure if the loom is the real problem. Dealers these days seem to just fix by replacing parts until they get lucky, they are more replacement technicians than actual auto engineers.

Is it too much to ask for Ren uk to supply a new wiring loom for a car that is about a year old?.... NO!!!!!!!!!!!!!!!!!

 

[Weeman]

If only everything in life was as reliable as a volkswagen

good luck sorting that shizzle out i'd set the hounds on em

 

[Leeshez]

This is very unlucky .

 

[Russ_16v]

If only everything in life was as reliable as a volkswagen

good luck sorting that shizzle out i'd set the hounds on em

i work for vw lol


if it helps mate ren might be like vw,in that any wiring looms for any vehicles are made to order,they dont make looms up as spares as such,i ordered a engine loom for a mk4 golf 1.8t and it took 11 weeks to arrive because it was made to my order

to be fair tho i can understand 15 weeks is a bit much,the way to speed it up is to ring that dealer and get them to give you the number for renault customer services uk and ring them-thats what we do at vw mate trust me 100% on this it WILL speed things up

 

[BOBBY G]

If only everything in life was as reliable as a volkswagen

good luck sorting that shizzle out i'd set the hounds on em

i work for vw lol


if it helps mate ren might be like vw,in that any wiring looms for any vehicles are made to order,they dont make looms up as spares as such,i ordered a engine loom for a mk4 golf 1.8t and it took 11 weeks to arrive because it was made to my order

to be fair tho i can understand 15 weeks is a bit much,the way to speed it up is to ring that dealer and get them to give you the number for renault customer services uk and ring them-thats what we do at vw mate trust me 100% on this it WILL speed things up

Been on phone to Renault UK Customer Services evry 2nd day for the last 3 months....... not speeding things up very well is it??

Would not even be so bad if they just came out and said that they were making a new loom and it took so many weeks. Not had a peep of helpful info from them in all this time.

 

[Russ_16v]

ok sorry just trying to help......

 

[Dave]

I wouldnt want the car after its been sat there for 4 months.

 

[Backrowlegend]

My Trophy has had new back box, new cat and now a new gear box total of 7 weeks in dealers and i have had it 8 months!

Its a total joke mate, a flagship car and they are rubbish, problem after problem!

I am looking to get rid of mine asap!

Looking at a golf etc! save money, save problems and get me away from reanult, lack of customer service, delay of repairs and lack of courtesy cars is too much.

I give them a trophy they offer me 1.2 modus that i have to pay a 10 quid insurance cover on!

Surely i should be given a car that could replace what i have!

Its a joke!

 

[GazCB]

Bobby G, if it's a new car, I'd reject it. Direct replacement or refund please!

the one bonus is that you're getting the use out of all these courtesy cars and not devaluing your trophy with mileage :S

 

[BOBBY G]

Bobby G, if it's a new car, I'd reject it. Direct replacement or refund please!

the one bonus is that you're getting the use out of all these courtesy cars and not devaluing your trophy with mileage :S

Unfortunately we did not buy this car brand new, we got it a 3 months old with 1200 miles on the clock from our local Subaru garage. Gent that bought it realised it was too small to carry his kids in so he traded back to a scoob.

If there is one slightly good point it is keeping the mileage down, but i would rather my trophy had not sat still for the past 15 weeks.

 

[trailerparktrev]

Have you sent a PM to jeremy townsend on here? He's the brand manager for renaultsport - might be worth a go?

 

[BOBBY G]

Have you sent a PM to jeremy townsend on here? He's the brand manager for renaultsport - might be worth a go?

Have done Trev,,

and no news from him either in almost 3 weeks.... He may be a good guy, but he seems to be struggling in the face of adversity from such a crap company that he works for.

 

[edde]

Correct, Renault uk do send out parts, and that is the fundamental problem, they are not sending the part out!

How can a spare one exist, but they dont have any???!.........If by exist, you mean that they have the drawings etc to make one, then that is a bit bloody obvious is it not?!

Even if they do not have any ready made, then i certainly do not think a 15 week wait is acceptable for making one. Renault should be a company that either has a well managed spare parts stock, or a well managed facility for providing a new part within a certain time scale. It is not Rocket science!!

Also, The dealer needs to send the faulty part back to ren uk so that they recieve their payment for the warranty work, so the last thing they are going to do is try to fix the faulty one and not get recompensed for it.

Is it too much to ask for Ren uk to supply a new wiring loom for a car that is about a year old?.... NO!!!!!!!!!!!!!!!!!

Why would they keep spare engine looms in stock? The cost is stupid can you imagine trying to sort it out. When they order them they stick an order in as part of the contract they have to deliver to the factory where the cars are built so you've have to sort out the extra spare loom to be picked up it would be a logistical nighmare a new loom delivered to stored would costs a load.

Noone would ever buy a new loom so Renault don't need to keep one.

The loom could be fixed I think the dealership is more your trouble.

The dealership could fix the old one and bill Renault UK just take a more work than there bothered to do.

If you think that 15 weeks a long wait try 900 days I know someone was just quoted for an order of new parts.

I've often heard 30 week waits quoted to me for parts.

The loom has to have a part number its how Renault work they order that part form a manurfacture (Renault don't make the looms there bought in) but they don't have spare why order one or two more loms than cars you have built they don't order parts which shouldn't be needed.

One thing to remember is where would the compnay get the connectors from the cars not made connections are different so they need to get connectors to be able to make the loom.

I give them a trophy they offer me 1.2 modus that i have to pay a 10 quid insurance cover on!

Surely i should be given a car that could replace what i have!

Try Ferrari Merc etc see what they give you as courtesy cars often.

Its a dealership issue what car they give you. Your own insure will cover the car for free if not says a lot about your insuracne company couresy cars for warently work are almost always free.

 

[BOBBY G]

Why would they keep spare engine looms in stock? The cost is stupid can you imagine trying to sort it out. When they order them they stick an order in as part of the contract they have to deliver to the factory where the cars are built so you've have to sort out the extra spare loom to be picked up it would be a logistical nighmare a new loom delivered to stored would costs a load.

Noone would ever buy a new loom so Renault don't need to keep one.

The loom could be fixed I think the dealership is more your trouble.

The dealership could fix the old one and bill Renault UK just take a more work than there bothered to do.

If you think that 15 weeks a long wait try 900 days I know someone was just quoted for an order of new parts.

I've often heard 30 week waits quoted to me for parts.

The loom has to have a part number its how Renault work they order that part form a manurfacture (Renault don't make the looms there bought in) but they don't have spare why order one or two more loms than cars you have built they don't order parts which shouldn't be needed.

One thing to remember is where would the compnay get the connectors from the cars not made connections are different so they need to get connectors to be able to make the loom.

I give them a trophy they offer me 1.2 modus that i have to pay a 10 quid insurance cover on!

Surely i should be given a car that could replace what i have!

Try Ferrari Merc etc see what they give you as courtesy cars often.

Its a dealership issue what car they give you. Your own insure will cover the car for free if not says a lot about your insuracne company couresy cars for warently work are almost always free.

Holy sh1t edde, do you work for renault or have renault pj's or something, or do you just have a bath at night with some French guy?

Believe me, after 15 weeks of this crap, my knowledge on the subject of the workings of the renault company is far greater than yours.

For your info, they do keep spare looms, that is how they managed to send the wrong one a few times. Sure they were stock 182 looms that were not suitable, but they do keep stock.

and someone was quoted 2.5 years for a part?.... was that for a clio trophy too?, or just a standard space shuttle?

 

[trailerparktrev]

Bobby I'd imagine the 182 Cup loom is the same as the Trophy ie no side airbags, xenons... 500 Trophies made, 560 Cups made - doubles your chances of getting a loom.

 

[_Kenny_]

Exactly why I haven't gone for a 182 as my next car. Altho the car is great, unfortunately the dealers/customer services are a joke.

My mk2 1.4 had a wiring loom problem almost as soon as I first got it but thankfully it was in for nowhere near as long as your Trophy. Hope you get something sorted mate

 

[Martin-182]

If car is on finance return to finance company as not fit for purpose.

 

[Fred@BTM]

which loom is it?

 

[davejm123]

and someone was quoted 2.5 years for a part?.... was that for a clio trophy too?, or just a standard space shuttle?

lol!! :star:

 

[Noodle999]

Bloody hell... I could have fixed your car by now given a multimeter, time, some spare wire and some cutters/crimps... and time is something there's been a lot of! That's if it is actually the loom that the fault lies in, rather than a part connected to it...

But the point is something tells me that somebody with actual fault finding skills would have found exactly what was faulty, within 15 weeks!

The only reason ordering a new loom (if it's possible to get one) would be a better idea than fixing the existing one is if the whole thing is f***ed, which I doubt...

What dealership is the car in at the moment? If I were you I'd be asking for them to have it towed to a different one, maybe somewhere like RenTech if they do electrical faults?

 

[Weeman]

My Trophy has had new back box, new cat and now a new gear box total of 7 weeks in dealers and i have had it 8 months!

Its a total joke mate, a flagship car and they are rubbish, problem after problem!

I am looking to get rid of mine asap!

Looking at a golf etc! save money, save problems and get me away from reanult, lack of customer service, delay of repairs and lack of courtesy cars is too much.

I give them a trophy they offer me 1.2 modus that i have to pay a 10 quid insurance cover on!

Surely i should be given a car that could replace what i have!

Its a joke!

Dont be silly, you will never get a like for like car, from renault, Vw or anyone, even Porsche have little run arounds to hire, otherwise they would spend a small fortune servicing and repairing them, I get a vw Fox when my car goes in, I'd accept what you get and put up with it, cos most car companys are the same.

 

[BOBBY G]

Hi Folks,

Hope you do not mind, but I would like to try and keep this thread going on the first page until this problem is resolved. My wife and I are now on a mission to push this as much as possible. We are devoting 2 hours of our time every day now to post on various sites, and to write to Renault customer services/upper management/watchdog/car magazine publications, etc, etc, every day from now until we are happy.

To give you an update, that is now over 15 weeks and we have just been told that the part No. does not exist, therefore the part does not exist.

It is now going to be assigned a No. and made from scratch.

Goodness knows how much longer all this will take!!!!!!!

Thanks for the patience guys.

Bob.