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Virgin Media... AGAIN

The Boosh!

The Boosh!

ClioSport Admin
Car  Elise, Duster
Right, posted a thread a few weeks ago about there internet being w4nk.

their excuse was that they are upgrading us to 10 meg so service will be intermittant. ok then fine.

we have been on the supposed ten meg for 3 days and its still crap, if not slower.

i have rang up and complain a number of times (each time been greeted by asian phone operators who can't quiet grasp the english language) and nothing has been done.

Dont really know what to do. it takes about 10seconds for it to load google ffs on 10 meg, during off peak usage.

when you get youtube up it just fails completely.

What can i do?

HELP :(
 
erm. yeh think it is, we have cable tv and were also on their phone service aswell...

All are pretty dismal tbf
 
My cousin has had the same thing with them, his service is unusable. Infact they cut him off for a week and were adamant it was working. He's supposed to be on 10 meg and is lucky if it's reaching 1 meg - this whole saga has been going on for at least 6 months!
 
Mate, check all the coaxial conections starting from the wall point.

I had one s**t one and it cut the connection speed to barely 1mb
 
all connexions and stuff are fine tom... VM seriously sucks.

Were in a contract though for a few month and cant ditch yet.

Surely they aren't meeting the contract they set though. just ran a test and im getting 1.4 meg



:dead:
 
Think yourself lucky, i am meant to be getting the 20meg service, ive done 3 different tests and they are all showing 8megs.
I called VM to ask why and they have said its the router that im using and need to get one that can handle 20megs or above. The one i have used to be used on a buisness connectiong at over 100megs, i have had the router checked an its fine.
Told VM this and they said it could be the computer, got an engineer come round to get the bsbb that it was the windows firewall stopping the connection (its not even f**king on).
Anyway long story short i complained so many times they gave me a % off each month.
 
332779974.png


Bit slow tonight.
 
Not sure what to suggest mate.

Granted there's some very happy VM customers, maybe naive on what their ISP do with their details, but moving to DSL aside I'm not sure what you can do.

Thought of trying Be?

332397635.png
 
what are they like griff? im talking cost wise etc?

would it just be a case of cancelling VM internet and calling up Be?
 
The Boosh! said:
what are they like griff? im talking cost wise etc?

would it just be a case of cancelling VM internet and calling up Be?
Click to expand...

What are they like?

Completely unlimited (unlike VM), no ports restrictions (unlike VM), no time/usage restrictions (unlike VM), they've not signed up to PHORM or have any intention to (unlike VM) and they have their own customer based support forum (unlike most ISP's)

Price wise - 8mbps is currently £8 per month until the end of 2008 and then £14 a month onwards. 24mbps (or upto) is £18 a month with a free static IP (avoids potential DHCP issues).

There's plenty of BE users on here who I guess will have positive things to say about them.
 
my only issue is that my PC doesnt connect well to wireless networks always drops and i have to restart everything, can they install it to my pc through cables? But my tel line isnt close to my pc, atm im using my VM .
 
.Griff. said:
The Boosh! said:
what are they like griff? im talking cost wise etc?

would it just be a case of cancelling VM internet and calling up Be?
Click to expand...

What are they like?

Completely unlimited (unlike VM), no ports restrictions (unlike VM), no time/usage restrictions (unlike VM), they've not signed up to PHORM or have any intention to (unlike VM) and they have their own customer based support forum (unlike most ISP's)

Price wise - 8mbps is currently £8 per month until the end of 2008 and then £14 a month onwards. 24mbps (or upto) is £18 a month with a free static IP (avoids potential DHCP issues).

There's plenty of BE users on here who I guess will have positive things to say about them.
Click to expand...

O2 broadband is BE too and a little cheaper
 
thanks Griff.

Im going to ring up again tomorrow and unleash the complaining and ask to speak to the manager. if they dont cough up i will look into BE.

EDIT:

SOoooo are 02 and BE the same?
 
Tom said:
.Griff. said:
What are they like?

Completely unlimited (unlike VM), no ports restrictions (unlike VM), no time/usage restrictions (unlike VM), they've not signed up to PHORM or have any intention to (unlike VM) and they have their own customer based support forum (unlike most ISP's)

Price wise - 8mbps is currently £8 per month until the end of 2008 and then £14 a month onwards. 24mbps (or upto) is £18 a month with a free static IP (avoids potential DHCP issues).

There's plenty of BE users on here who I guess will have positive things to say about them.
Click to expand...

O2 broadband is BE too and a little cheaper
Click to expand...

O2 owns Be BUT it isn't Be. They both use the same LLU network but Be have their own separate identity and commercial plans for the future.
 
i had 02 at my flat and:

Customer services are BE and they rock (sent me an iplate for free)
Speeds are about 7down 3up
I pay £7.50pm
My box matches my mac.
 
Tom said:
i have 02 at my flat and:

Customer services are BE
Speeds are about 7down 3up
I pay £7.50pm
My box matches my mac.
Click to expand...

Fail. ;)

Customer services are completely separate. Not linked in any way.

Edit - The 585v7 in white does look nice tbf..
 
£7.50 for 8 meg broadband. seems pretty reasonable.

Last question.

when they say 8 meg do they mean it or will i just be getting half a meg (VM)

tom&griff get a room ;) xxx
 
Last edited:
Dude, that cant be true.

this was about 6 months ago, the dude said he was from BE
 
Seriously. I speak to the Be support team on an almost daily basis. In fact they have my CV right now for something I'll not go into right now.

Apart from the network aside Be and O2, staff and support included, have absolutely nothing to do with each other.
 
The Boosh! said:
£7.50 for 8 meg broadband. seems pretty reasonable.

Last question.

when they say 8 meg do they mean it or will i just be getting half a meg (VM)

tom&griff get a room ;) xxx
Click to expand...

PM me your landline number and postcode mate.

Edit - We got a room once. I made Tom sleep on the top bunk but hid the ladder. He wasn't a happy bunny at all ;)
 
.Griff. said:
The Boosh! said:
£7.50 for 8 meg broadband. seems pretty reasonable.

Last question.

when they say 8 meg do they mean it or will i just be getting half a meg (VM)

tom&griff get a room ;) xxx
Click to expand...

PM me your landline number and postcode mate.

Edit - We got a room once. I made Tom sleep on the top bunk but hid the ladder. He wasn't a happy bunny at all ;)
Click to expand...

FPMSL. Go team haha.

Poor Tom, i loved his SMALL tash at trax :o...

Griff, just sent you a Pm :)
 
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