The Rivers Office Park
Ref: Clio Extreme GF02JUY
Dear Mr Talou-Verible
I am again without the use of my Clio 1.2 16v Extreme. I have experienced several faults within the first year, engine cut outs, stalling, electrical fault lights, airbag fault, the latest being a replacement gearbox.
I now after only two weeks since the replacement gearbox have a clutch or transmission failure. Either the Clio Sport models are poorly designed and manufactured or the garage ‘Priory at Northfleet’ does not have the ability to carry out repairs to a satisfactory conclusion.
They also never have a courtesy car available and seem not at all bothered that repairs take weeks rather than days. You offer the service of hiring a car, this is a nice service but I have to get my own insurance for these hired cars costing me £5 a day where as a courtesy car wouldn’t cost me anything. Could you please assist me with these problems?
I have lost all confidence in Renault as a company and am having doubts if I would ever purchase another one or recommend Renault to anyone else.
Thanks in anticipation.