heres the letter of complaint I sent Whitehouse Renault in Tunbridge wells after the state they returned my car in (oh yeah, Id forgotten theyd assumed I was a man, considering everything I filled out there had Miss on it... idiots).
Dear Mr Holmes,
I would like to add a few things to you’re customer satisfaction survey you have sent me. First of all thank you for fixing the problem and also sorting out the scratch on the drivers side of the car (I hadn’t noticed you’d sorted it until the weekend) and considering I didn’t ask it was very nice of you to deal with it for me.
However I’d like to complain about the lack of courtesy car offered and the state the vehicle was returned to me in. I had to complain to your head office in order to get a hire car because no courtesy car was available, why was it that I wasn’t offered one?
I get the feeling it’s because I didn’t purchase my car from yourselves, I’m sorry I had to buy it from a Car Importer and save myself £4000 off the price you wanted for it but the £4000 off is. Also I’m not sure what service you give your customers and I must say I’m used to Peugeot’s Gold service where they wash the car for the customer before returning it, even if it is warranty work carried out, but my car wasn’t washed. I was also assured all the carpets would be valeted but only the side with the leak was. I know my car wasn’t clean before I brought it in but every other car on your forecourt seemed washed and cleaned, and I’m sure mine wasn’t the only customer car. The customer service manager I spoke with at your head office didn’t seem the slightest bit offended that I’d purchased an imported car, he did after all say that it’s still a Renault. At the end of the day you still get paid for the work carried out and I even found out you get a budget for providing me with a hire car, so perhaps you’d like to pay some of that money to my boyfriend, as it’s his car I had to rely on for two days until I got a hire car. I personally think I won’t be returning to your garage for further work to be done on my car regardless of whether or not I’m paying for it, as it seems clear you’re staff are not interested in offering the same service to people with cars you have not sold.
One final point, thank you for ASSUMING I am a man, however the last time I checked I found I was a woman, just because I own a Clio Sport 172 please don’t make the assumption it’s owner is a man, I find it very insulting, I would sincerely hope you have not recorded that my car is registered to a man on your warranty database.
Regards,
MISS Emma Chittenden
