I'm looking for some advice regarding my rights vs my insurance over repairs carried out.
Time for the story...
In December 2008, two days after buying my 182, I was rear ended quite badly. The insurance passed my details onto a local garage, and after xmas, it went in for repairs. They were v v close to calling it a right off and had to get someone from my insurance to come and view the damage personally. They decided it was possible to repair ir. Two weeks later I went to collect my car. When I got it home i gave it a thorough look over, and found a list of 10 problems resulting from the repairs. Including extra damage caused whilst at the garage, and the fact that I was not completely happy with the repairs they did carry out.
The car went back to the garage, and they agreed to make it all right. The car came back, and again I was still unhappy with the job. The car once again went back in to be repaired. I beleive it was a total of 3 times that the car went in after the original repair. When it came back the last time, all seemed right.
Now...5months down the line I have found that the paint on the spoiler they replaced has begun to bubble and peel. I also found, when changing the indicator bulb, that the light is being kept in position using what appears to be a large piece of blue tac like material. There is also a strange creaking noise coming from the rear of the car.
I will be calling my insurance tomorrow with my complaints, and explaining that I will not be taking it back to the previous garage.
What are my rights? Could it be that the repairs are not sufficient? If so what would my insurance offer? I'm genuinly not happy with the repairs, and think perhaps it should have been a write off. What can i do??
Sorry for the essay.
Time for the story...
In December 2008, two days after buying my 182, I was rear ended quite badly. The insurance passed my details onto a local garage, and after xmas, it went in for repairs. They were v v close to calling it a right off and had to get someone from my insurance to come and view the damage personally. They decided it was possible to repair ir. Two weeks later I went to collect my car. When I got it home i gave it a thorough look over, and found a list of 10 problems resulting from the repairs. Including extra damage caused whilst at the garage, and the fact that I was not completely happy with the repairs they did carry out.
The car went back to the garage, and they agreed to make it all right. The car came back, and again I was still unhappy with the job. The car once again went back in to be repaired. I beleive it was a total of 3 times that the car went in after the original repair. When it came back the last time, all seemed right.
Now...5months down the line I have found that the paint on the spoiler they replaced has begun to bubble and peel. I also found, when changing the indicator bulb, that the light is being kept in position using what appears to be a large piece of blue tac like material. There is also a strange creaking noise coming from the rear of the car.
I will be calling my insurance tomorrow with my complaints, and explaining that I will not be taking it back to the previous garage.
What are my rights? Could it be that the repairs are not sufficient? If so what would my insurance offer? I'm genuinly not happy with the repairs, and think perhaps it should have been a write off. What can i do??
Sorry for the essay.