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if u are using norton internet security then i'm almost certain it will be causing it.
i come across a lot of people running norton with the same problem.
what is this tier'ed support all about?
so they can employ loads of muppets who don't have a clue, and then only a small amount of technical people?
where i work, support is support, there are no tiers. we solve whatever comes through at the time. the only time anything gets escalated is to...
jesus christ, what the fcuk do you text about all day every day?
i get 100 texts a month on my package and i don't think i go much over that. i just phone somebody if i wanna speak to them.
count yourself lucky that you can't get on sky.
i work for an isp and i hear loads of horror stories about sky ceasing lines and then saying that they didn't do it and not taking responsibility, then sky won't release the line from their ownership so you can't sign up with another isp without...
lol @ not trusting ntl and then saying you would prefer to use plusnet.
that is like saying that you don't want to be anally raped with a spoon, you would rather be raped with a whisk.