my mate had a simular incident they never paid out for the damage even though he got all the details at the scene. Some of these councils hire 3rd party companies run and staffed by complete idiots ! hope your GF is ok and after you placed the call to 999 i hope you smashed his fukin face in for being a dozy tw*t.
if some one hurt my gf through careless driving id go mental.
p.s sorry for soundin aggressive, im not usually but i feel for you fella, just before crimbo aswell.