admiral - at it again?

[Michaelfoz]

needing a bit of advice on the issue below:

windscreen was cracked last weekend so i phoned admiral and organised to have it fixed. She asked for my policy details which i assumed she then checked.
She explained that when national windscreens comes out i should show them my policy at the start of the job and pay them my £75 excess.
They arrived i produced the documents and paid, they then fitted the glass and off they went.

Now national windscreens are phoning me and trying to say that i do not have windscreen cover and must pay an extra £110

any ideas what i can do about this?
This cost wasn't mentioned at the start of the job so how can they expect me to pay it?

I have checked my documents and there is no mention of windscreen cover. It doesn't say i have it and it doesn't say i dont.
When i phoned up to have the repair organised surely they should have clocked when i gave them my policy number that i didnt have windscreen cover? (if i didnt)

cheers,
Foz

 

[KFRRS94]

I wouldn't have thought they have any right to ask for more money. You paid what was asked and then the job was done. Finished.

What are they going to do? Come and throw a brick at your windscreen?

 

[msa197]

Go back to insurance company and tell them.

 

[MarkCup]

So, had work done, paid the excess only, meaning National Windscreens needed to claim the balance from the insurance policy that you don't actually have? You told them you had the necessary cover and they could get the £110 from your insurer...who rightly told them to jog-on.

Why wouldn't you be liable for the difference?

I'm confused.

 

[Edward04]

Call admiral an ask them to confirm. I understand that windscreen cover is included automatically if you've got fully comp cover...

 

[Knuckles]

Tell nw to take it up with admiral. Don't pay

 

[danward]

Find out if you have windscreen cover - if so, get Admiral to sort it. If not, pay National Windscreens. Simple.

 

[Adam D]

Not too expensive than what I thought it would be in total. I'd ask admiral to confirm if you have it or not and if not just pay. Better than having a claim on file for the next 5 years.

 

[Jaff.]

The fact he's paid the excess would mean there's a claim I. There anyway no?

 

[Skeeter]

AFAIK all fully comp Admiral group policies have windscreen cover?

 

[Adam D]

I'm not too sure,
but if he doesn't have screen cover then the 'excess' he has paid would be part payment and the £110 they're asking for is the rest as if it was a private repair/replace.

 

[The Boosh!]

Surely admiral should have informed him he didn't have the cover before THEY sent the windscreen people out?

 

[Skeeter]

Surely admiral should have informed him he didn't have the cover before THEY sent the windscreen people out?

This is a good point, replacements are aranged through Admirals own Windscreen service.

 

[Jaff.]

Simple solution to this...

OP, ring admiral

 

[cliokid182]

AFAIK all fully comp Admiral group policies have windscreen cover?

He hasnt mentioned what type of cover he has tho?

TBH i would have looked at my policy docs to check everything over before i submitted a claim, im sure most people would have done to :/

If it doesnt state you have windscreen cover on your policy, what do you expect?

 

[Adam D]

He hasnt mentioned what type of cover he has tho?

TBH i would have looked at my policy docs to check everything over before i submitted a claim, im sure most people would have done to :/

If it doesnt state you have windscreen cover on your policy, what do you expect?

That's true, but I think the main issue is that the OP rang Admiral up explaining and asking what to do.

 

[cliokid182]

That's true, but I think the main issue is that the OP rang Admiral up explaining and asking what to do.

Yeh i can understand that, but the person from Admiral must have thought he was fully comp or had class cover otherwise why would he be ringing?? And then never botherd to check any info and gave him the number.

Just a stupid mistake from both parties i think.

 

[DannyR]

Ring Admiral, all phone calls are recorded. So if you asked what you'd have to do and she told you what you have done then you'll be fine.

 

[JDA92]

So you showed the guy who came to replace the windscreen your policy, why didn't he check if you're covered?

 

[Michaelfoz]

He hasnt mentioned what type of cover he has tho?

TBH i would have looked at my policy docs to check everything over before i submitted a claim, im sure most people would have done to :/

If it doesnt state you have windscreen cover on your policy, what do you expect?

with regards to this.
I had windscreen cover last year so i rang up admiral to renew my policy. When they have renewed my policy they have removed windscreen cover without telling me.

its my fault that i didn't check the policy before i phone however i would expect admiral to say "you don't have windscreen cover therefor the amount you will have to pay is £185" not "you have a £75 excess to pay"

 

[Michaelfoz]

i have 3rd party fire and theft

 

[DannyR]

It usually costs about £20 more or sometimes cheaper to go FC with admiral!

 

[Goodj]

i have 3rd party fire and theft

And there we have it.

Yeah, you're footing the bill.

One way or another you'd have paid similar anyway so you've lost nothing

Feel free to throw your toys as Admiral but don't expect it to make any difference.

They'll direct you to an approved fitter as process, irrespective of your level of cover

 

[Martin_172]

im fully comp with them, have windscreen cover and the details are included on my policy documents under my actual excess bit.

i renewed with them a few weeks back and fully comp was £18 more than 3rd party and i had a cracked windscreen which is about a foot long now lol so was a no brainer.

it doesn't affect your policy if you claim, ive had about 4 windscreens in the last 6 years

 

[Michaelfoz]

And there we have it. Yeah, you're footing the bill. One way or another you'd have paid similar anyway so you've lost nothing Feel free to throw your toys as Admiral but don't expect it to make any difference. They'll direct you to an approved fitter as process, irrespective of your level of cover

fyi you can have 3rd part and windscreen cover. As i do. Seems that national windscreens finance department was at fault. no extra to pay