clio i think
purchased a pair of headlights of Clio fb page from a guy name Daniel large
First of all he sent it to wrong and advised me that he can’t manually put in address name on parcel2go.
I checked, and he was wrong, you can manually edit the building name.
Because of this, the parcel was refused a few times at the address he sent it to. I had to go on Yodel website to get the address changed myself using the web chat.
The parcel was received at my work after a week of delay, and was signed by somebody at my office. When I arrived next day to check the lights, I was expecting to see it packed in a box with nice padding and bubble wrap. I’ve advised him I purchased a set before and they were damage due to bad packaging.
The lights were delivered in shrink wrap, lots of it but had no protection otherwise.
The headlights were badly damaged and also has cracked lenses. Obviously I’ve requested a refund and happy to pay the return postage.
He wants none of it and tells me to bite the bullet and sod off basically.
I paid by Paypal so will I get buyers protection?
He didn’t insure the lights either as he said the courier doesn’t insure lights
Few quotes from Mr Large
‘Okay well I'd do 70 delivered. I'll have to wrap them up well thou as I know what couriers are like!’
‘Oh! It didn't give me any other options, that's all that came up’
‘Literally that postcode you gave me comes up as bank of china there isn't any other option, if you go on to parcel2go and do a quote you will see what I mean’
From me
Did you buy any cover?
‘No, was an extra £20’
End quote
‘It's most definitely not my fault that in transit they got damaged. I've gone out my way to sort it, they have said they can't do anything because they wasn't covered and the fact they don't cover lights also. So I'm Afraid I'm not going to refund you the money, why would I? I said when you first about sending them that I wasn't keen on that. I sent all the photos of the lights before I sent them, you was happy. It's ones of them things, you aren't even that far from me so you could do collected them. Have to cut your losses, it's less than ideal but i did at your own risk‘
First of all he sent it to wrong and advised me that he can’t manually put in address name on parcel2go.
I checked, and he was wrong, you can manually edit the building name.
Because of this, the parcel was refused a few times at the address he sent it to. I had to go on Yodel website to get the address changed myself using the web chat.
The parcel was received at my work after a week of delay, and was signed by somebody at my office. When I arrived next day to check the lights, I was expecting to see it packed in a box with nice padding and bubble wrap. I’ve advised him I purchased a set before and they were damage due to bad packaging.
The lights were delivered in shrink wrap, lots of it but had no protection otherwise.
The headlights were badly damaged and also has cracked lenses. Obviously I’ve requested a refund and happy to pay the return postage.
He wants none of it and tells me to bite the bullet and sod off basically.
I paid by Paypal so will I get buyers protection?
He didn’t insure the lights either as he said the courier doesn’t insure lights
Few quotes from Mr Large
‘Okay well I'd do 70 delivered. I'll have to wrap them up well thou as I know what couriers are like!’
‘Oh! It didn't give me any other options, that's all that came up’
‘Literally that postcode you gave me comes up as bank of china there isn't any other option, if you go on to parcel2go and do a quote you will see what I mean’
From me
Did you buy any cover?
‘No, was an extra £20’
End quote
‘It's most definitely not my fault that in transit they got damaged. I've gone out my way to sort it, they have said they can't do anything because they wasn't covered and the fact they don't cover lights also. So I'm Afraid I'm not going to refund you the money, why would I? I said when you first about sending them that I wasn't keen on that. I sent all the photos of the lights before I sent them, you was happy. It's ones of them things, you aren't even that far from me so you could do collected them. Have to cut your losses, it's less than ideal but i did at your own risk‘
