Bad Tuning & work shop work

[Mr R.]

Anything leaving ktec shouldn't be sub standard, as as a company they shouldn't want there name attached to it.
Unless there attitude is "we will push out s**t untill we get cought" which the more complaints I read about the more I think this is the case.

That pict that was posted on here with the air filter pushed into the radiator, how the hell is that acceptable???

As the saying goes "You are as only good as your last job"

 

[Chip-mk1]

I have emailed Sean asking for my afr log as there wasn't one on the rolling road graph like they said.

TBH, if you didnt get it at the time, take anything they come up with now with a pinch of salt!

 

[jon_r]

TBH, if you didnt get it at the time, take anything they come up with now with a pinch of salt!

Speculation.

Unless anyone has something to say based on 100% fact, or an actual personal experience, please refrain from posting. It won't do anyone any good otherwise.

Thanks.

 

[tommy g]

We have of course been made aware of this thread.

We would always urge customers who have any concerns about any work that we have carried out to contact us directly, we pride ourselves in our levels of customer service along with the quality of our work. The Supply of Goods and Services Act 1982 gives the consumer the right to ensure any work carried out, if proven to be substandard, is rectified without cost. We would always advise customers to exercise this right if they feel this is the case.

To add the facts to some of the fiction found in this thread, please find a summary of our operating guidelines:

Things we do do:

> Make every effort to ensure all work is carried out the highest standard
> Remap each car on an individual basis to achieve the best performance and reliability for the customer
> Issue a 12 month warranty on all our drive in drive out performance upgrades, entirely underwritten by ourselves
> Have over 12 years experience as Renault Specialist and over 100 years experience accumulatively amongst our staff
> Use Genuine Renault timing tools and parts on all our timing belt / camshaft replacement jobs
> Ensure the customer is entirely satisfied with any work carried out
> In the event of an issue, we will always try to resolve it to the customers satisfaction, providing we are given the opportunity to do so

Things we don't do:

> Carry out substandard work
> Refuse to offer to look at customers cars if they have a query or concern about any element of work which we have carried out
> Allow cars to leave after mapping without having logged knock, AFR and checked the vehicle on the road
> Fob customers or traders off with inaccurate information or point blame in another direction
> Criticise work from other Specialists / Traders to the customer, especially to the point of hysteria
> Make customers sign non disclosure agreements

If any customers have any concerns regarding work already carried out or planned in the future do not hesitate to contact either myself or David directly and we will be only to pleased to talk to you either by email or over the phone.

Sean - 01202 820800 Option 1 - sean@ktrsport.com
David - 01202 820800 Option 2 - info@k-tecracing.com

as quoted by Ktec in there response it clearly states in things we don't do is to let a car leave after mapping without logging an afr. So I will await your email Sean with my afr log.

 

[Kyle 86]

They shouldn't have to rectify the work if it was done properly in the 1st place. Mapping is dreadful and has been done in 30 mins instead of 4 hours. People have lost all faith and would not take their car back there to be sorted as their is no trust what so ever

 

[Chip-mk1]

as quoted by Ktec in there response it clearly states in things we don't do is to let a car leave after mapping without logging an afr. So I will await your email Sean with my afr log.

With Ellens they said it was fine on their AFR log when it left, and that ECU adaptions changed it after and thats why it was utter garbage when she went back despite nothing changing on the car in between.

Maybe its something as simple as their sensor being out of calibration that made them think it was an acceptable AFR when it wasnt, but in Kyles case its not just about AFR logs anyway, its the fact the car wouldnt even cold start properly, and thats got NOTHING to do with full throttle AFR!

 

[Chip-mk1]

Tommy has sent me the AFR log that Ktec say was from his final power run.

Ive made it into a graph to make it easier to see.

It has got a lot of the same traits that Mike has described, but not as severe this time.

Its too lean in places and then at the top end goes very rich.

Far from ideal, I dont think any mapper will be able to give a good explanation of why you would want it to drop to just over 12.5 at 3500rpm and then be back up at nearly 14 at 5200rpm.

Buts its roughly in the right ballpark, just looks like not enough time was spent on it TBH, if I had to do a rush job mapping a car to get it into roughly the right place but without enough time to do properly, thats pretty much exactly how it would look I suspect.

Which does tie in with the fact that Tommy said that it was all done a lot quicker than he was told it would be apparently.

So should they be sending that out of the door as "finished"? I would argue not TBH

But I would say that although I think that it is more than a bit sloppy that it is NOT actually bad enough to be considered dangerous IMHO, he's definately going to be losing a bit of power in places, but it shouldnt actually wreck his engine which is what some of the others appear to have done.

Do remember though that the AFR is only part of the story Mikes main criticism (and Paul @ RS Tuning found the same on a 200 that came to him with a ktec map) was over the ignition anyway not the fuelling on Kyles car even though the fuelling was awful on Kyles, its this excess ignition (which cant be seen on the logs Ktec are supplying) which is a really dangerous issue.

 

[Michael Woodford MST]

Tommy has sent me the AFR log that Ktec say was from his final power run.

Ive made it into a graph to make it easier to see.

It has got a lot of the same traits that Mike has described, but not as severe this time.

Its too lean in places and then at the top end goes very rich.

Far from ideal, I dont think any mapper will be able to give a good explanation of why you would want it to drop to just over 12.5 at 3500rpm and then be back up at nearly 14 at 5200rpm.

Buts its roughly in the right ballpark, just looks like not enough time was spent on it TBH, if I had to do a rush job mapping a car to get it into roughly the right place but without enough time to do properly, thats pretty much exactly how it would look I suspect.

Which does tie in with the fact that Tommy said that it was all done a lot quicker than he was told it would be apparently.

So should they be sending that out of the door as "finished"? I would argue not TBH

But I would say that although I think that it is more than a bit sloppy that it is NOT actually bad enough to be considered dangerous IMHO, he's definately going to be losing a bit of power in places, but it shouldnt actually wreck his engine which is what some of the others appear to have done.

Do remember though that the AFR is only part of the story Mikes main criticism (and Paul @ RS Tuning found the same on a 200 that came to him with a ktec map) was over the ignition anyway not the fuelling on Kyles car even though the fuelling was awful on Kyles, its this excess ignition (which cant be seen on the logs Ktec are supplying) which is a really dangerous issue.

Just to add to Chips post to make it a bit clearer. You want that line as straight as posable just under the 13.0 line.

You will never get a dead straight line but you could certainly get it better than that.

 

[Chip-mk1]

This section of the comment earlier from Ktec seems quite at odds with the sloppy AFR graph they sent TommyG, from this description I would have expected a nice smooth graph, rather than a map of the himalayas.

Things we do do:

> Make every effort to ensure all work is carried out the highest standard
> Remap each car on an individual basis to achieve the best performance and reliability for the customer

Things we don't do:

> Carry out substandard work

If Ktec can explain to me how an AFR that wanders around between mid 12s and nearly 14 during a WOT pull is the best possible map carried out to the highest standard for performance and reliability for the customer and not substandard work, I would be very interested to hear that explanation TBH.

 

[marc1330]

I think I got lucky reading through this!!! All I can speak from is personal experience. I had the KTR ITB's fitted 3-4 years ago ( can't remember exactly I'm tired and bored in a meeting) and the car seems to be ok. The car has seen quite a bit of track action over the years and this year I have done my first year of sprinting/hillclimbing.
From being friendly with Andy (sharky)and seeing him quite a bit during his dilemmas I have had my car checked over a few times AFR's/ power etc and all seems good.
Although I have sorted out a better rad/filter set-up.
May I add I'm not pro/ anti ktec before I prob get flamed just adding my personal experience.
Going on from what chip has said about rush jobs. I remember when my bodies were fitted a whole day was set aside for mapping not an hour or two that seems to be the case from some stories on here.

 

[jon_r]

Guy's i'm temporarily locking this crusade pending a discussion I need to have with members of CS staff. Unfortunately not all are online at the moment to sort this out straight away.

This isn't to say it won't be opened again, it's just I want us to make a collective decision on the best way forward for this club.

I'm aware some will b**ch and moan, but so be it.

Thanks.