HP Notebooks..

[Hayley]

Never again!!

Twice now in 12 months my laptop has decided to fail to recognise the mains power is plugged in. HP have replaced the cable once already, and its done it again tonight!

Any suggestions as to why it does it?

 

[The Hoff]

Usually Solar Flares are to blame.

 

[Hayley]

Umm.. okay.

HP indian call centre reckon it needs to be examined... lol.. oops!

 

[DrR]

Should have bought a toshiba

 

[V1NNY]

just be thankful that the hd hasnt given up lol

 

[fUbAr]

HP/Compaq are spot on.... one of our best recommendations to customers.

right up there with the likes of Toshiba, IBM etc

 

[Hayley]

I've had the same problem twice in 12 months, so I'm not a huge fan.
The 'tech support' is dire.

 

[b3nje]

<-- compaq <3 it

should of gone fujitsu!

 

[Dafthead]

I've had HPs for years, never had any problems with them and found support (business support) to be unparalleled.

My old Nc6000 had some right stick, got knocked down the stairs, dropped and it never missed beat in 3 years.

Just got upgraded to a 6710b and it's top notch

 

[Hayley]

OMFG!!!
They want me to try the AC adaptor in another laptop, when I point out I don't have access to one, they tell me they can't help me.
How is this customer support?


Basically, the same issue happened a few months back, & they replaced the cables. Its happened again, the laptop is less than 12 months old.

Its a HP Compaq nx6325 if thats relevent?

 

[Hayley]

I've had HPs for years, never had any problems with them and found support (business support) to be unparalleled.

I supposed the fact I'm only a 'home user' and therefore not really important to them is a factor.
Wanker call centres with staff that don't understand!

 

[Dafthead]

I find it's easier if you tell them you work in IT and everything has been tried with parts from other machines. they just send new parts out then aiiight

 

[Hayley]

I've just told him I tried the ac adaptor on another notebook & the problem still persists.

He asked me to check it on another notebook in response.

FFS!

The response time is SO slow, its supposed to be 'instant' support!!!

 

[timmmah]

If you want a reliable 'PC' laptop i'd recommended Lenovo (IBM) otherwise convert to an Apple Mac.

 

[Gumby]

Take out the HDD, send it back and ask for a new one lol.

 

[Hayley]

A mac is useless to me, I only really use the laptop for word, internet, the odd download etc.

Its not the actual unit I've had issues with, just the damn power lead.
Its out of warrenty in 8 weeks as well!

 

[Hayley]

Take out the HDD, sent it back and ask for a new one lol.

They won't tell me who to send it to, or I would.
They keep telling me to take it into PC world to be looked at, like f**k!

 

[Jo3y]

I work as Third line Support for HP CDS... we get s**t loads of the power adapters in, what have they actually tried to replace, the kettle lead part or the actual transformer? I think the HP laptops are one of the best makes, it's just the support that's s**t

 

[Rasclart]

Its usually the power cable twisting round and round and breaking inside. Hence sometimes before it goes you wiggle it and it works

Stop moving so much when the power cable is plugged in

 

[Master_Shabz]

got a hp mine stopped working 7mths after i got it ..... hp repaired it after long conversations on the fone to india

 

[DAMO 40/172]

HP CDS took over synstar and screwed up one of my best accounts!!

 

[Jo3y]

HP CDS took over synstar and screwed up one of my best accounts!!

Bingo, and I work in the ex Synstar office in Manchester.... who do you work for mate?

 

[DAMO 40/172]

Mckenzie Hughes - sheffield. We still supply you with mainly POS kit.

 

[Jo3y]

Ah... I don't deal with the ordering of new kit or spares mate so wouldn't know...

 

[dk]

nothing wrong with HP, just need to lie to them about what you have done, they tell you to plug it into an other laptop, you tell them you have etc.

You think HP are bad, you try talking to BT, now thats a challenge!

 

[Hayley]

Stupid idiots.

5 attempts at tech support & they've finally agreed that I don't need to send my laptop to my *nearest* hp centre in London or Ireland (I live up North!!)
& that they'll send me replacement parts!

I want a PC!!

 

[b3nje]

Stupid idiots.

5 attempts at tech support & they've finally agreed that I don't need to send my laptop to my *nearest* hp centre in London or Ireland (I live up North!!)
& that they'll send me replacement parts!

I want a macbook!!