The trouble is any monkey with a spanner set and some ambition can setup a business and call themself a "Specialist". Some have cracked AutoData processes where as others have eBayed versions of Dialogys... You don't question it or their ability but they don't have any real experience or understanding of the vehicles and can do some real damage by 'playing' at your expense! This is why it's essential you do your homework or ask questions before letting anyone loose on your motor. Yes this place does seem "Specialist" orientated rather than DIY but there's a good reason for that whihc can be found with ease via the search function. You wouldn't go to PC World pick the badest looking machine and hand over a wedge of cash for it without seeing if it can use the internet or view p**n would you?
I've had many un-easy customers in the past worried about my ability's after already forking out for a job to be done once and as I've got nothing to hide gladly explain things and answer questions (I even put things in writting as I fully document everything from servicing to diagnostic reports). Recently, one customer paid a local garage £580 to do his '182 timing belt which is not only is top whack but they did wrong (twice). He said "It went in quick and came out slow and thirsty"... sure enough the timing was wrong which I checked and demonstrated to him on the spot which cost him £20 (The price to replace the end caps and a beer my way). Eventually it cost him another £380 to replace the belt run and re-time it (along with replacing specific parts that the other garage didn't change like the siezed aux belt tensioner) which is money he could've saved IF he'd come to me in the first place.
Believe it or not, people like myself, Fred and Danny aren't here to extract your cash. Yes we charge for our time but we also have a genuine passion for supporting these vehicles which is more than you can say about the main dealer networks and other independents and doing a job right/keeping the customer happy is our number one goal.
Mick