my, this is turning into a merry little tale.
I spent 20mins at the reno dealer as they argued between themselves about how to process my warranty claim. In the end, I had to go back to the body shop for an estimate (only a few miles from my home). The body shop was shocked at the rust and one of their technicians said he wanted to replace the tailgate. But his colleague argued that he would rather cut the treat the rust. They then said that they would prepare the estimate, and submit it to Reno for a cut and treat. Meantime, I had to go back to the dealer (aaarrrrghhh) to book a provisional appointment for the work to be done.
About two hours later, i had a call from the dealer saying Reno couldnt let the bodyshop do the work because my dealer (get this) is not a main dealer, just a satellite dealer - I have to go to my main dealer, in Reading. I was too tired and stressed at work at the time to scream so i went back and killed them all instead.
Case continues in Jan. I love you reno.
g