Origin - top customer service :-)

[telford_mike]

Had my Origin B2 for a couple of years now, and it developed an intermittent problem on the display. Phoned Origin. They said just send it back to us. No rubbish about where or when I bought it, no asking for proofs of purchase. No hassle at all in fact.

It was returned to me in perfect working order.

Next I found I couldnt update it. Reckoned it was the cable so tried it with Lees cable and it updated fine (cheers Lee!). Phoned Origin and asked for a replacement cable - no trouble at all Sir, arrived in the post the next day, no charge.

Is this top customer service or what?

 

[Daz]

Very good!

Shame everyone aint like that!

 

[fUbAr]

glad it all got sorted mike.

i had similar problems... all replaced FOC without even asking who/where i bought it from.

Top marks for customer service!

 

[telford_mike]

^^ thanks for the tip about the cable Dan I was all ready to buy a USB cradle!

 

[Lagerlout]

Superb. The world would be a much nicer place if more companies were like that.

Every other company I approached with problems have been nothing but trouble. Especially just recently with Sky Tv. f**king idiots. I pay £42 a month for crap TV and they still want to try and charge me a call out fee of £70!! The Cheek!!

 

[Lee]

Nice one Mike.

All they need to do now is make them with rubber buttons so they dont rattle.

 

[DAVE_RSi]

fook me, good customer service when you have a problem

shame the people ive been ringing lately havent been so helpful, scamming b*****ds