Renault selling 2nd hand parts "as new"

[Fred@BTM]

Ordered 2 Trophy springs in for a customer (only been waiting 7days!)

these just turned up

not a huge issue, but when you order "new parts" you don't expect them to be chipped/marked/covered in s**t, these have obviously been on a car, maybe hard to see from the photos

 

[Weo]

I'm guessing the price you paid was for 'new' parts, kick of get some money back?

 

[Jonny1*2]

i've heard of them doing this. it's know that second hand wiring is used at a local one to me. Dodgy!

 

[Scrooge]

That's b****cks. Bet they still cost an arm and a leg.

 

[Toby]

That 2nd pic makes em look fooked!

 

[Jamie16v]

What a joke, they should set the bench mark with reputation!

 

[Jekyll]

That's b****cks. Bet they still cost an arm and a leg.

payed by doner card

 

[Fred@BTM]

£102 each retail! for that much i'd expect them to be gold plated!

 

[Jonny1*2]

what have they said?

 

[Michael Woodford MST]

You need to change your Renault Dealer. Our dealers been good as gold.

 

[Fred@BTM]

I use the main trade hub for the UK, and all special order items come from the same place, doesn't matter what dealer you use

"we'll get you another pair, should be no more than 7 days" - world war 3

 

[Jonny1*2]

lol what a joke. Trading standards........

 

[JoshOm3]

awful service.

 

[Tiger260]

seasoned parts. :approve:

 

[Paddy_g46]

say you want a full refund and fit them anyway? They don't exactly looked fucked?

 

[Fred@BTM]

for a customers car? No chance!

 

[Dan519]

look like they've been kicked around a warehouse floor and rolled around the back of a delivery van. s**t service

 

[Fred@BTM]

yeah they didn't even come boxed up

 

[Silent_Scone]

:| piss take

 

[not normal dan]

Thats a joke! Wouldn't expect that sort of service of me local parts supplier! let a lone a renault dealer! No wonder there not doing to well at the moment.

 

[Michael Woodford MST]

Yes but the dealer we use wouldn't of insulted my intelligence by sending them out and trying to get away with it anyway.

Thats very poor service.

 

[Fred@BTM]

This is true, but the parts pickers/delivery drivers don't have to have an A* grade in common sense to be employed, the order goes from the call centre to the warehouse, the counter boys have nothing to do with the phyical side of things, hence why the majority are about 20stone

 

[Goodj]

When I had replacement springs from Renault, they came wrapped and in a box!

:S

 

[Fred@BTM]

Trophy spring though, the box weighs too much

 

[Andyrg@ ClioTurbo]

wow fred i can see the floor!!

 

[DB.]

say you want a full refund and fit them anyway? They don't exactly looked f**ked?

for a customers car? No chance!

You can tell he's from London, all a bunch of del boys down south!

 

[JamesBryan]

If it was Sam's Trophy i would have fitted them

 

[Fletcher]

Good old Renault.

 

[BIGASH]

I had the same problem with my cup spoiler it had been fitted before and had been sanded in place's really badly :s

 

[montana]

Is that the standard colour for trophy springs Fred??

 

[Fred@BTM]

yep (minus the dirt and scuffs)

 

[Italian_Job]

I bet they re normal cup springs in yellow

 

[maynard]

Oops...Renault dropped one there!