Ryan's Megane 250

[Clio_fool]

Regardless of what he decides, Ktec know the car has and issue, they offered a refund which is fair enough, but hes just spent 10k with them, the least they could do is mail or pick the phone up and try and sort things out, as someone said above, if you equired about buying a car, they would be in contact straight away.

@Rojer i told you white ones are better....🤣

We don't know what ktec have said other than they won't pay for it repairing else where. So the refund was refused and presumably an offer by ktec to repair or at least examine the car has also been refused. I've seen nothing else said regarding fixing the car and can't see any reason why Ktec are getting bad rep for this situation.

 

[imprezaworks]

Has the opportunity of ktec looking at the car been refused?

 

[Clio_fool]

Has the opportunity of ktec looking at the car been refused?

You could assume that when the refund was refused and Roger explained he wished to keep the car they would have asked him to return it so they could check his claims of malfunction. As he's stated he would take it elsewhere for repair and claim on warranty / court because ktec won't pay another garage to fix it I'd say the answer to that has to be yes.

 

[Willo40]

Its not straight forward, i cant say much more.

 

[Clio_fool]

Never thought it would be. Who's Ryan🤷‍♂️.

 

[imprezaworks]

Rojer

 

[Rojer]

Ok here we go.

I bought the car on the 21st November about a week later after visiting Chris at beaniesport and going for my first proper drive, I felt something was wrong. I went back to Chris the next day to see if we could investigate. Carried out the usual LSD tests, but they didn't apply. I checked gearbox numbers and we removed the shaft to make sure the diff was in there. All checked out so far. Even called Renault to confirm cup pack fitted and the gearbox numbers they had. I called Ktec and spoke to Steven their workshop manager and asked him how I could test it was working. He told me it would be very difficult to tell if it's working or not and the best thing was to pull the shaft and check the diff was fitted.

I notified Ktec of the issue on the 2nd December and said that I was going to visit another specialist and compare it against another megane and will come back to them.

Ktec responded on the same day asking why I thought there was an issue. I explained that the car was not behaving as expected. I had checked tyre condition, tyre pressure, different driving styles, different road conditions etc and that I would go to the specialist and take it from there.

I then went to see Alex at Awmotorworks shortly after. He drove my car and said yup something is not right. We went out in a megane and it was different for sure. The invoice stated there is an issue with the diff, but in order to find out what the gearbox would need to be removed.

I went back to Ktec on the 7th December stating what Alex had said and that I wanted the car repaired.

Ktec responded same day saying they couldn't look at the car because they were busy and that I should bring it back for a refund and send over the report from Alex. I responded saying I liked the car and didn't want to return it. I asked about repairing it elsewhere to which they rejected. They stated from a legal business obligation they would like to buy back the car so they could repair it in their own time and I could purchase elsewhere.

(It is worth noting I hadn't sent to report from Alex to them yet as I wanted a second opinion to be sure, so Ktec were still requesting evidence)

I visited another specialist and they drove my car. Initially they said it seemed OK, but we went round a few more roundabouts and the inside wheel span a couple times. He turned to me and said mine has never done that, there is something wrong. We then went out in his megane and even with cold semi slicks it didn't spin like mine did.

I then did some thinking and on the 22nd December I sent a formal email with the report from Alex stating I'm rejecting the refund and wanted a repair. If they didn't repair then I would look to repair myself and recover costs. They were given 14 days to respond and I have heard nothing since.

The car is booked in for next week to begin the investigation.

 

[Inequality Street]

Never thought it would be. Who's Ryan🤷‍♂️.

Hi

 

[imprezaworks]

Hope you sort it mate.

 

[CrippsCorner]

Just read this entire thread and until your last post I was with you... heart's obviously in the car. But come on I think you should listen to your head and give it back. The amount of hassle you're about to put yourself through just isn't worth it! Maybe you don't get phased by stuff like that, but as a sufferer from anxiety - f**k that!

 

[Clio_fool]

Hi

Hey, how you doin' 😉🤣.

 

[Clio_fool]

Ok here we go.

I bought the car on the 21st November about a week later after visiting Chris at beaniesport and going for my first proper drive, I felt something was wrong. I went back to Chris the next day to see if we could investigate. Carried out the usual LSD tests, but they didn't apply. I checked gearbox numbers and we removed the shaft to make sure the diff was in there. All checked out so far. Even called Renault to confirm cup pack fitted and the gearbox numbers they had. I called Ktec and spoke to Steven their workshop manager and asked him how I could test it was working. He told me it would be very difficult to tell if it's working or not and the best thing was to pull the shaft and check the diff was fitted.

I notified Ktec of the issue on the 2nd December and said that I was going to visit another specialist and compare it against another megane and will come back to them.

Ktec responded on the same day asking why I thought there was an issue. I explained that the car was not behaving as expected. I had checked tyre condition, tyre pressure, different driving styles, different road conditions etc and that I would go to the specialist and take it from there.

I then went to see Alex at Awmotorworks shortly after. He drove my car and said yup something is not right. We went out in a megane and it was different for sure. The invoice stated there is an issue with the diff, but in order to find out what the gearbox would need to be removed.

I went back to Ktec on the 7th December stating what Alex had said and that I wanted the car repaired.

Ktec responded same day saying they couldn't look at the car because they were busy and that I should bring it back for a refund and send over the report from Alex. I responded saying I liked the car and didn't want to return it. I asked about repairing it elsewhere to which they rejected. They stated from a legal business obligation they would like to buy back the car so they could repair it in their own time and I could purchase elsewhere.

(It is worth noting I hadn't sent to report from Alex to them yet as I wanted a second opinion to be sure, so Ktec were still requesting evidence)

I visited another specialist and they drove my car. Initially they said it seemed OK, but we went round a few more roundabouts and the inside wheel span a couple times. He turned to me and said mine has never done that, there is something wrong. We then went out in his megane and even with cold semi slicks it didn't spin like mine did.

I then did some thinking and on the 22nd December I sent a formal email with the report from Alex stating I'm rejecting the refund and wanted a repair. If they didn't repair then I would look to repair myself and recover costs. They were given 14 days to respond and I have heard nothing since.

The car is booked in for next week to begin the investigation.

So Ktec have done nothing wrong other than sell a car with a problem.

Aren't traders legally obliged to try fix the car before the customer can ask for a refund? How the hell do you get around the issue if them offering a refund but you wanting a repair🤷‍♂️. Even though neither party has been awkward it certainly has gotten into a mess! I hope you end up in a nice Meg one way or another soon Richard.

 

[imprezaworks]

Who's Richard

 

[Rojer]

So Ktec have done nothing wrong other than sell a car with a problem.

Aren't traders legally obliged to try fix the car before the customer can ask for a refund? How the hell do you get around the issue if them offering a refund but you wanting a repair🤷‍♂️. Even though neither party has been awkward it certainly has gotten into a mess! I hope you end up in a nice Meg one way or another soon Richard.

I had to type out the full story before people starting making false, potentially damaging assumptions or accusations. I have told the story straight, exactly as it happened and have kept all the emails.

I have never slated Ktec or said anything bad about them, well apart from a brief mention of customer service at the start. They sold a car that has an issue, if they knew or not is besides the point. I like the car and ideally want to keep it and repair it.

After seeking legal advise, I am entitled to a repair, refund or replacement. Whilst they have offered a refund, that's not what I want. I can't really say much more on it otherwise I will probably end up in trouble.

 

[Inequality Street]

I had to type out the full story before people starting making false, potentially damaging assumptions or accusations. I have told the story straight, exactly as it happened and have kept all the emails.

I have never slated Ktec or said anything bad about them, well apart from a brief mention of customer service at the start. They sold a car that has an issue, if they knew or not is besides the point. I like the car and ideally want to keep it and repair it.

After seeking legal advise, I am entitled to a repair, refund or replacement. Whilst they have offered a refund, that's not what I want. I can't really say much more on it otherwise I will probably end up in trouble.

Good luck Reece. Fingers crossed!

 

[Clio_fool]

I had to type out the full story before people starting making false, potentially damaging assumptions or accusations. I have told the story straight, exactly as it happened and have kept all the emails.

I have never slated Ktec or said anything bad about them, well apart from a brief mention of customer service at the start. They sold a car that has an issue, if they knew or not is besides the point. I like the car and ideally want to keep it and repair it.

After seeking legal advise, I am entitled to a repair, refund or replacement. Whilst they have offered a refund, that's not what I want. I can't really say much more on it otherwise I will probably end up in trouble.

No you've never painted them as the bad guy, I agree. But some other people have jumped to the conclusion that they have assumed that role, I don't like to see that happen.

I hope it gets sorted but I think if you want to keep it then they have to suck it up and repair it in good time and you have to suck it up and take it back to them to repair. That seems like the easiest resolution to me. I'll wait for your next update now mate 👍.

 

[Rojer]

No you've never painted them as the bad guy, I agree. But some other people have jumped to the conclusion that they have assumed that role, I don't like to see that happen.

I hope it gets sorted but I think if you want to keep it then they have to suck it up and repair it in good time and you have to suck it up and take it back to them to repair. That seems like the easiest resolution to me. I'll wait for your next update now mate 👍.

It will be sorted one way or another. I would be happy for them to repair it.

 

[Inequality Street]

It will be sorted one way or another. I would be happy for them to repair it.

would you be happy for them to repair it in June?

I ask as it seems like they have no interest in repairing it now, so agreeing to manage with the car for a while over the C19 period may help sway them?

 

[Gaz_]

Just make sure you don't end up too out of pocket, your car, plus 3k remedial works, and potential court costs is trophy money 👍

 

[Rojer]

would you be happy for them to repair it in June?

I ask as it seems like they have no interest in repairing it now, so agreeing to manage with the car for a while over the C19 period may help sway them?

There isn't much point talking about it anymore. I have said my bit and I will probably call them tomorrow to discuss and go from there.

The way I see it I could accept the refund and to get one similar I may have to spend 12k+. I could wait and wait and hope that i find one similar for a similar price I paid, but looking at the current market it doesn't seem likely.

If I kept mine and let's say theoretically I spent 2k repairing it, then I'm in for the same money. It could end up being more or less I really won't know until the box is removed.

 

[Crayola]

Yeah it's all water under the bridge Reginald, take the easy life and get the refund

Hopefully, you can get a nice car in the end though Rolando

 

[Cookie]

Have you given it back yet?

 

[Jekyll]

Are ktec offering full refund?

As much as you like the car, I feel a refund and start again would be the more simple/easier and less agro going back and forth. Especially if you get it back after its fixed and your still not happy. Time off work, travel money, etc has to be considered also.

Obviously it's your choice and you have the ultimate decision.

 

[FatRS]

@Rojer This looks dirt cheap if you fancy getting that refund and going again.

High spec RS265

2012 renaultsport RS265 £10750 (Spec) 2keys. 1 previous owner. RS monitor Recaro seats Climate control Cup chassis (Lsd) Yellow seatbelts. Full...

rsmegane.com

 

[-Jamie-]

Get a refund and buy this for 9k

 

[FatRS]

That should be £10+ if he decides to sell.

 

[Stay Puft]

I thought I sold mine for strong money at 10.5k, but they seem to have gone up again!

 

[Hixle]

I thought I sold mine for strong money at 10.5k, but they seem to have gone up again!

They really have. I honestly think if I sold mine now it would go for £1500-£2000 more than I bought it for, and I only bought it in August.

 

[FatRS]

You bought yours at silly cheap money and still sold it on cheap for a profit.

 

[K-Tec Racing]

Just thought I would comment on this seeing as we have some people who are happy to make up their own minds without having all the information, or would just like to bad mouth us for the sake of it.

Firstly I did not immediately reply to the email for a few reasons. Firstly I received a rather firm email immediately threatening legal action 1 hour after I finished work for Christmas. I was asked to reply within 14 days, I was due to spend nearly two weeks with my family and I didn't want to be emailing back and forth over Christmas while being threatened with court action etc when we had not even seen the car and no-one could confirm what the "diff fault" was. All I had been told is that the car was fitted with the correct gearbox (which we obvioulsy knew), that it drove differently to another Megane and that a legal claim and court action would soon follow if we did not fix it.

Our workshop inspection had found no issue, the gearbox and diff were not making any noises, the customer had confimed there was no way to test if the diff was not working correctly yet he was telling me the diff was not working correctly.

Prior to this email threatening legal action I had been contacted by the customer who told me he suspected the diff was not working properly which I found a little baffling as we have not seen this sort of issue in a single 250. Up to this point I think it would be fair to say that I had the distinct impression that I would hear from this customer again once he had taken the car away, no matter how good the car was. The customer thoroughly inpsected the car inside and out to a greater extent than anyone esle I have ever sold a car to, the unaccompanied test drive was far longer than anyone else has ever taken and then I was told the car would be taken straight to BeanieSport for an inspection, which it appears to have passed based on his previous post. I got the impression he wanted to find something wrong with it.

Sure enough just over a week passed after collection before I was called to say the diff was not working and that a drive shaft had been removed and it was confirmed the car had the correct box fitted. At this point I offered a full refund in order to put the customer back in the same financial position he was before he purchaed the car. This offer of a full refund was again confirmed in writing in reply to his email to which I replied to when we returned to work after Christmas (car sales also has a compeletey different email address).

As it stands at the moment we have agreed to look at the car for the customer as we have had some space open up in our workshop diary and I am waiting to hear back to have the car re-booked in as the first booking had to be cancelled by the customer.

I trust this gives you all a better idea of what is happening and we are just as keen to find out what the "diff issue" is.

David.

 

[dann2707]

Absolutely spot on reply. You've already gone beyond expectations imo.

Couldn't have asked for better customer service, especially given the circumstances in addition to the pandemic we're in.

Respect, ktec

 

[Jack!]

I get wanting to protect your reputation and tell people your side of the story, but I just see no way this can end well now that you've insinuated the customer is looking for problems that aren't there, on a public forum.

Does suck to be in a lose lose, you either piss off the customer and protect your rep, or you keep quiet and don't risk aggravating the customer but you potentially have your rep damaged.

Hope this all gets sorted one way or another.

 

[TheEvilGiraffe]

I get wanting to protect your reputation and tell people your side of the story, but I just see no way this can end well now that you've insinuated the customer is looking for problems that aren't there, on a public forum.

Does suck to be in a lose lose, you either piss off the customer and protect your rep, or you keep quiet and don't risk aggravating the customer but you potentially have your rep damaged.

Hope this all gets sorted one way or another.

You what ?

Problems arise, how they're dealt with is key to any business.

This was offered a full stop immediately, not a wishy washy 'oh we'll have the apprentice stare at it and fob you off a few days later'.

If anything, K-Tec's reputation is bolstered by this response, not damaged.

 

[Scrooge]

LOL ffs CS strikes again.

Imagining threatening legal action at that stage, at that time of the year 😂😂

So many social spastics pop up on here I’m surprised there’s not been any members hitting the headlines for some Joseph Fritzle style antics.

Beyond baffling, take the refund and move on.

 

[Jack!]

You what ?

Problems arise, how they're dealt with is key to any business.

This was offered a full stop immediately, not a wishy washy 'oh we'll have the apprentice stare at it and fob you off a few days later'.

If anything, K-Tec's reputation is bolstered by this response, not damaged.

?

I agree this helps K-Tec's reputation, but it's not going to make the customer any easier to deal with?

But as David put in his post, some people had already made their minds up about K-Tec, so even if you and I agree they've done everything right, clearly he feels some people don't see it that way and wanted to address it.

 

[Sj1782]

You Should of bought something German and had no issues at all except for a little bit of oil consumption 😃

 

[imprezaworks]

This is going to be awkward as cook moving forward.

IMO now it's escalated to this point, take the refund and go.

 

[Pegasaurus Rex]

In my experience the customer became difficult to deal with as soon as they immediately mentioned anything ‘legal’

As mentioned above, things go wrong. It’s a bloody used Renault for goodness sakes. It’s how things are handled by both parties that’s important. Chucking a legal ‘hand grenade’ so early on is going to result in one or two things 1) the dealer stops direct communication and refers it to their legal reps.
2) they offer the money back and move on.

Either way trying to work out an amicable solution in the first instance was almost certainly the right thing to do

 

[Big Toe]

Well done KTec, I often wondered what kind of trader you were. I’ve seen cars advertised by you before and have considered buying. I definitely would after reading this thread.

Take the money and move on. Or keep the car and accept it for what it is, assume the worst that the inspection won’t find anything that the other garages haven’t either

 

[Rojer]

I would like this thread to be locked until the situation has been resolved with K-Tec. I will then post, what will most likely be my final comment on CS and move on.