f**k me Samsung's aftersales is abysmal.
Some 5 weeks on, the phone isn't repaired. They cant find a fault in the hardware (despite the issue being highlighted multiple times as likely software)
The issue manifests after lengthy phone calls, their investigation initially took a whole 3.5 hours in total in order to try and replicate the intermittent issue. On 30/08 it was "Waiting for Samsung" status, on 31/08 it was "Waiting for Samsung" status - re:approval, 11/09 it was "waiting for approval", today it's "no fault found, returning to customer"
I escalated this as a complaint & told them not to send the device back a) unrepaired or b) unreplaced, until my complaint is resolved. They assured me that the device was being held until the complaints team had spoken to me today.
The complaints team have not spoken to me today, despite being assured, twice, that they would call me.
The device is now in a DPD depot, being delivered tomorrow, when nobody will be in & when i do get it back, it will go straight back to them to fix the fault.
I was warned against buying a samsung becuase of their aftersales, i just wish i heeded that warning.