What would you do? Scratches on new tv...

[Dansta]

Got my new Samsung LE32r88 last night and all is good, but have noticed three surface scratches on the front of the screen surround... anyone who knows the tv, it has a high gloss black border and although not deep, i've noticed some scratches, would you leave it or get it replaced? Dunno if i can be bothered as i've set it all up now....

hmmmm its alot of hassle gettin it all done again...

 

[Oggy997]

Get it replaced.

I got my 40" Samsung on the 21st DEC or something and didnt know what to do when I seen the casing on one side wasnt 100% flush.

Again, I posted on a forum asking for tips as it was right brfore Christmas, the consensus was:

If you can live with it, why bother - but if you have just spent all of that money on a TV - it should be 100%.

If it left the warehouse in that condition, what else could be wrong?

 

[Revels]

Should have bought the white one!

 

[C.slicker]

ring them and say you have had installed you do not want a refund and ask them to advise...

If they get arsey, speak to the manager, ask him how he would feel if he was you etc...

You should be able to get at least £50 back.

Sam

 

[McBunny]

you can send it back within 28 days even if you just change your mind

 

[SteveC047]

Send it back, you have bought a brand new item, which has been receieved with a imperfection, if you just leave it it will bug you.

Make them aware that you have had it all set up, and tell them that you want a new one delivered and installed.

 

[cava83]

take it back

 

[Dansta]

already rang them and they've given me a code to ring dixons with and get it replaced but i really dunno if i can be bothered, in the light of day its the faintest thing really... grrr..

£50 back would be nice though..... what we reckoning on me gettin that?

 

[Oggy997]

Say you would settle for a small amount of compo - it will cost them more than £50 to courier an new one to and from etc.

If they say no - tell em you want it swapped.

When on the phone just remember, you hold the cards

 

[The Hoff]

Brasso will polish the scratches out, works on iPods too.

 

[Dansta]

woot...
50quid back... scratch seems almost invisible now lol.

 

[Nigel]

Good result! I would have either wanted a new telly or a refund.