with me moving house i need to take the broadband with me but plusnet want 58 to move it or they will do it for 5.80 with a decreasing penalty for 5 years if i leave them but tbh i dont want to pay it as they dont have to do much to move me anyone got any ideas ? i have only been with them about 4 months or so
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anyway to get out of paying the moving fee with plusnet
- Thread starter McBunny
- Start date
172 Cup
sn00p said:
Depends how you ask.... Most people adopt the "me t'internet ain't workin properly, it's bost" approach and get nowehere.
With a bit of knowledge and the correct approach it's a lot easier. I know of 2 people that were recently supplied with MAC codes from Plus.Net to "keep them quiet".
Ahh...this is a new change, it's hard to keep up with them all because there's been so many!.Griff. said:
It's actually now called the SUP, (sustainable usage policy), a few weeks ago it was the FUP (fair usage policy) - under the FUP you could move without penalty if plusnet asked you too.
I suspect that everybody who wanted to move (and in the know) was just maxing out their connections, hence the changes when it became the SUP.
Basically, you're screwed!
Last edited:
172 Cup
It's how you approach them mate..
If you simply phone up and say something like "my internets been crap since day one I want to move" then they'll simply quote T&C's at you, blame BT and confuse you into submission with technical terms and phrases.
If you are prepared, call them and start quoting a few informed facts and figures at them they will instantly sit up and take notice as you imediately stand out from the other 99% of customers as you clearly know what you are talking about. If you can demonstrate to them you know what you are talking about and are prepared to make your feelings quite clear to any potential customers then in these limited cases they are likely to issue you with a MAC code and in essence you are then some other ISP's problem.
I'm not suggesting this is fool proof but I work with GSP/ISP's each day (Plus.Net included) and it's alot more realistic than maxing out your connection 24/7.
If you simply phone up and say something like "my internets been crap since day one I want to move" then they'll simply quote T&C's at you, blame BT and confuse you into submission with technical terms and phrases.
If you are prepared, call them and start quoting a few informed facts and figures at them they will instantly sit up and take notice as you imediately stand out from the other 99% of customers as you clearly know what you are talking about. If you can demonstrate to them you know what you are talking about and are prepared to make your feelings quite clear to any potential customers then in these limited cases they are likely to issue you with a MAC code and in essence you are then some other ISP's problem.
I'm not suggesting this is fool proof but I work with GSP/ISP's each day (Plus.Net included) and it's alot more realistic than maxing out your connection 24/7.
McBunny said:
I have no idea. I've only ever heard of 1 person being allowed to move without penalty (I read the plusnet adslguide forum all the time).
Griff seems to know what you should be saying, maybe he can give you more details in a pm or something.
