Sir_Dave
ClioSport Trader
Is that Gez172 on here, who is always saying about how great the 200 is? Bad times!!!
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CLIO IV RS - Trophy from page 111
- Thread starter Clio 2 RS Minicup
- Start date
Is that Gez172 on here, who is always saying about how great the 200 is? Bad times!!!
Stung for a £5000 bill, despite being well in warranty...
A stone somehow got past all the engine's protective casing and destroyed it (apparently)!
Renault are utter garbage.
A stone somehow got past all the engine's protective casing and destroyed it (apparently)!
Renault are utter garbage.
And the seats and steering wheel
True! But....Recaro's aren't an option in the Clio 4 and they've put a really decent steering wheel in it so I won't be seeing any issues in my lifetime with the car
Nissan 350z
FLOL! Claiming that a stone has shredded the belt and therefore warranty doesnt cover it, nice. The only good aspect of the warranty is the cost of parts, having to use main dealer labour is more harm than good.
Martin_172
ClioSport Club Member
True! But....Recaro's aren't an option in the Clio 4 and they've put a really decent steering wheel in it so I won't be seeing any issues in my lifetime with the car
we said that when the 197/200 appeared with "finally a decent wheel"
MarkCup
ClioSport Club Member
True! But....Recaro's aren't an option in the Clio 4 and they've put a really decent steering wheel in it so I won't be seeing any issues in my lifetime with the car
Just what exactly do you think Renault have covered that 'really decent steering wheel' with? Leather?
LOL
See above Martin_172 's post above, my 172 Cup and my 200 both did this...and was a factor in me not being able to bring myself to buy a 200T.
How can you spend that much money on a brand new car knowing that within 2-3 years the steering wheel will be scrap (with a cost of £300 minimum to repair/replace) and Renault will deny any and all liability. I couldn't.
Of course, we could be wrong, Renault may have finally sourced a properly treated leather for the steering wheels on this model, but I seriously doubt it.
Martin_172
ClioSport Club Member
im sure its leather textured plastidip they use lol
No idea what they have used or done, I can't say a steering wheel is a huge concern of mine or something I lose sleep over, but for once it actually feels like a decent steering wheel, that's all I care about.
I bought it quite easily though...firstly I don't believe it's that much money for the overall car package and secondly I had a Clio 182 Trophy and Megane 250 Cup for some time and never had any recaro, steering wheel or any other common issues in my ownership, neither did any friends who all had 172 Cup's and 182's over a certain period of time. I had one thing for Renault to fix on the Clio (which was heavily modified) and they fixed it no issues at all under warranty. I know they are issues but not something i'll see in my ownership.
I guess I have been lucky...that, or maybe I don't drag myself in and out of the recaro's and grip the steering wheel too tight!
I bought with relative confidence actually LOL, my RS history has been more reliable than other marques.I will never deal with Renault UK ever again! Even after I rejected the car and got my money back they still came back to haunt me. 5 days before Christmas whilst away from my family (8 week old soon) on a 4 month tour in Afghan i decided to login to my Experian account only to find Renault had been trying to withdraw £13k from my back account on a number of occasions :clown: I was so f**ked off that i had to use my own money to get in contact with them as they had destroyed my credit rating. Communication is not their strong point and this was the biggest problem throughout my ordeal. AVOID!!!!
Nope. One had a brand new 172 Cup, my trophy was fine, another bought a mint low mileage 172 Cup which was fine, another bought a 182 and that was fine, and someone else had a 172 Cup and binned the standard wheel for an alcantara one.
Sorry to disappoint.
I think I remember why I stopped coming on here years ago LOL.
Edited to add...these cars were all bought and sold 5 or 6 years ago or more, not recently.
Sorry to disappoint.
I think I remember why I stopped coming on here years ago LOL.
Edited to add...these cars were all bought and sold 5 or 6 years ago or more, not recently.
I will never buy a thing from Renault again.
Purely from other people's stories, they are a total joke.
Purely from other people's stories, they are a total joke.
The Boosh!
ClioSport Admin
Elise, Duster
You only ever hear about the bad. You never hear about the good.
Our UK customer relations are consistently ranked as one of the best in the UK.
Starlet_gt
ClioSport Club Member
VW T5.1
Reading these horror stories makes me feel like I've been really lucky over the years lol
The bad seems really bad though.
Sir_Dave
ClioSport Trader
What are your thoughts on this latest 200 debacle Luke?
Seems a bit daft of RUK to wash their hands of a blokes engine going bang under warranty?
From the stories I've heard, especially the 200 one I posted above, Renault seem to want to get out of anything they can.
Guy buys a 200 and spends many thousands of pounds on it. A mechanic f***s up, or there is a design fault with the engine, they don't want to know.
How much business will this story (which has been posed everywhere) cost Renault? More than £5k I would like to bet.
Guy buys a 200 and spends many thousands of pounds on it. A mechanic f***s up, or there is a design fault with the engine, they don't want to know.
How much business will this story (which has been posed everywhere) cost Renault? More than £5k I would like to bet.
Martin_172
ClioSport Club Member
that was my issue, the fact my engine failed didn't bother me, I had had enough 2.0 clios to know that it was just plain bad luck that it failed, my issue was the fact they made a complete mess of putting it right, and even although the dealer that done the work told me "we don't want to see you or your car again get someone else to deal with it" Renault UK wernt interested and neither was Arnold clark.
If I told a customer at my work to go somewhere else as I didn't want to see them again, and they phoned my works customer service department, I would be replaced overnight!
Regarding the 200 with the blown engine, this is the dealers Facebook page - https://www.facebook.com/pages/Callow-Marsh-Renault/129149137180960
i expect it to be getting some abuse shortly.
i expect it to be getting some abuse shortly.
Reading that 200 story, wow absolutely disgusting customer service.
Owned a Renault once, most costly and least reliable car I've ever owned.
Owned a Renault once, most costly and least reliable car I've ever owned.
steve32c
ClioSport Club Member
200T
With mis-quotes like that no wonder people think they are pricey - if you had every option ticked with the exception of the western Europe mapping for tomtom it is/was £23050
I agree 100% mate. They are obviously lying and I hope they get found out soon. When that happens they should have their license taken away by Renault and go out of business. Trying to con someone out of 5k is beyond taking the piss.
The lads over on the 200 forum are brewing up a storm on social media. Looks like the s**t may be hitting the fan soon! Good, f**k em for their lying.
steve32c
ClioSport Club Member
200T
200 EDC doesn't come with R-Link, some say that's a blessing it comes with MediaNav, doesn't have electric folding mirrors, doesn't have Climate Control (not to be confused with Air Con which it does have), doesn't have rear tinted windows, doesn't have rear electric windows, doesn't come with voice control. Where for a mere £1000 sterling extra the LUX version does. The Cup chassis can be specked with either the EDC or LUX version. I also believe now that digital radio is now also standard on all R-Link models or it can be added to older R-Link cars for £245
for more info try here:
http://www.renaultsport.co.uk/roadcars/clio200turbo
The Boosh!
ClioSport Admin
Elise, Duster
I posted this over on Renaultsport on the same thread that Gez started.
Following investigation from our dealership representatives, we believe that the failure of the aux-belt was due to an external influence and therefore not covered by the manufacturer’s warranty. We have offered the customer a contribution of 30% of the costs as gesture of goodwill, due to the vehicle having been purchased new from a Renault dealership, it having been fully serviced within the Renault authorised network and the customer having a poor experience.
A Renault UK Technical Assessor will attend the dealership as soon as possible to carry out an inspection of the vehicle to ensure that neither a manufacturing defect or the dealership have caused or influenced this issue.
The Boosh!
ClioSport Admin
Elise, Duster
Why would we not use and trust the expertise of our dealerships though? They have to go through a lot of training, especially the master technicians. It makes no odds to them if it is a warranty job as the costs are reclaimed.
Assessors only get sent out in exceptional circumstances.
Either way, someone is going to visit the car and verify what the cause was and the customer relations team will take it from there.
I asked a guy with 40 years warranty experience, he has no idea how anyone could tell if a belt was his by a stone unless the stone was still lodged.
If the belt was totally shredded there is no way someone could tell. I haven't seen the belt of course.
The conversation could have been. "There is no way a belt could have failed that early in it's life, must have been something else, maybe a stone".
I look forward to the court outcome and someone proving a stone hit it.
Ps... flol at 30% contribution. Pretty much means with labour rate, you're paying it all yourself.
If the belt was totally shredded there is no way someone could tell. I haven't seen the belt of course.
The conversation could have been. "There is no way a belt could have failed that early in it's life, must have been something else, maybe a stone".
I look forward to the court outcome and someone proving a stone hit it.
Ps... flol at 30% contribution. Pretty much means with labour rate, you're paying it all yourself.
Nissan 350z
Because in this instance they are implying a stone has killed an engine so id say to save face, this is one of those exceptional circumstances that warrants a trip by a Renault assessor surely?
If I made an accusation about a customers pen killing a CPU I think my IT expertise would come under fire too.
BoatNonce
ClioSport Club Member
It supposedly hit the crank pulley. But I suspect a drift and a hammer could make a similar indentation if they really wanted to.
Although we're talking about f**king big rocks really here because a stone simply isn't gonna touch it.
Although we're talking about f**king big rocks really here because a stone simply isn't gonna touch it.
The Boosh!
ClioSport Admin
Elise, Duster
An assessor is going to look at his car?
Alastair.
ClioSport Club Member
986'S 172ph1+182FF
Ive seen a stone jammed in a a/c pulley on a Scenic which in turn ripped the aux belt to bits and took the cambelt out.
But... Would the dealership be able to claim back the costs if it was found the damage was caused by the technician who had carried out the work on the A/C? To me it just seems strange RUK have put themselves in such a hard place by telling the chap he is going to have to pay, having not had their own accessor look at the car yet.
Surely drive belts should be protected from debris by suitable cowlings? Even if this notorious belt was taken out by a stone, it is indicative of a design flaw. Or of course it could just be bad lack. Belts do go.
Either way I find it hard to believe anyone could prove beyond all doubt that a stone derailed it. Even if there were evidence on the pulley, it would be far more likely that some highly trained Renault spanner monkey left his 10mm socket in there.
Regardless, Renault will not be held accountable. They have a history of not giving a s**t. From the day they decided to mug-off the poor 400 customers who thought they had bought an exclusive limited edition Clio, to the day they decided to continue fitting chairs upholstered in tissue paper. The only answer is to vote with your wallet and buy cars made by manufacturers who possess at least an ounce of integrity. Crying shame, as they are capable of building some truly awesome drivers' cars. If only they gave the first f**k about the people who buy them.
Either way I find it hard to believe anyone could prove beyond all doubt that a stone derailed it. Even if there were evidence on the pulley, it would be far more likely that some highly trained Renault spanner monkey left his 10mm socket in there.
Regardless, Renault will not be held accountable. They have a history of not giving a s**t. From the day they decided to mug-off the poor 400 customers who thought they had bought an exclusive limited edition Clio, to the day they decided to continue fitting chairs upholstered in tissue paper. The only answer is to vote with your wallet and buy cars made by manufacturers who possess at least an ounce of integrity. Crying shame, as they are capable of building some truly awesome drivers' cars. If only they gave the first f**k about the people who buy them.
Oh dear...
I've not read much of what's going on, but the amount of forums I've seen this on today whilst on Social Media Duties, some not Renault some not even car related.
I'm sure the RTE will give his view, they used to be fairly unbiased when I worked back at Renault.
I've not read much of what's going on, but the amount of forums I've seen this on today whilst on Social Media Duties, some not Renault some not even car related.
I'm sure the RTE will give his view, they used to be fairly unbiased when I worked back at Renault.
RUK have done exactly what every other manufacturer would have done.
Car checked by a Franchised dealership who are manufacturer trained, submitted their findings and opinion that it's external damage therefore as not manufacturing related the claim has been denied.
In answer to your first question, if a dealership damages a vehicle as an independent franchise they would be responsible for rectifying issue either at their expense or if a big cost under the firms insurance.
