I thought nearly a month without my car was bad enough. 1 year! to have it all sorted, bloody joke.
I was on the phone every day, sometimes twice daily saying "WELL, what have you done since we last spoke, tell me?" And if they said "nothing" I just said "WHY have you done nothing, let's get him on the phone now shall we?" I think they wanted the case closed just to get rid of me, still I didn't care, I wanted to recieve the service I'd paid nearly £400 for.