Huge EU roaming charge.

[James.]

Me and my girlfriend have just returned from prague for 3 days and while we were they we used her iphone for browsing trip advisor, using maps etc. Lightish usage. o2 have just text her with a HUGE data roaming charge. I mean huge, twice the cost of the holiday!

Ive just rang o2 and they dont have any record of the eu roaming data, and ive checked myself on the website and it only lists upto the 18th, we were there will the 20th. The fella on the phone said we should ignore the text until something shows up on the website.

presuming it does (im sure it will once the system updates) do we have a leg to stand on? can we plead ignornace? shes been with o2 for about 10 years, always paid her bill on time (which is usually £20!)

/nightmare.

 

[Griff]

can we plead ignornace?

I doubt it very much. The iphone even has a warning in the settings menu to turn off data roaming when abroad.

 

[Tom]

LOL you doughnut.

 

[-Leigh-]

There have been warnings about this all over the web, and on the tv about roaming charges for internet usage abroad.

You've used the internet, and now you'll have to pay the bill. You should never use data abroad unless you have something set up for it.

O2 charge £3 per MB in Europe.

 

[Justin]

How much ?

 

[ekaJ]

Spill.

 

[Rob]

Now this is a massive fail.

Especially with the media coverage of it lately, and the iPhones warning....

 

[@Spoonie]

Had similar after coming back from Egypt, £280 for browsing a few websites. This was Orange though.

 

[-Leigh-]

Had similar after coming back from Egypt, £280 for browsing a few websites. This was Orange though.

LOL!!!

Why would you?

Data roaming on the iPhone is set to "off" as default, so someone would have to switch it "on" and read the warning below.

Do some of you have trouble dressing yourselves in the mornings?

 

[James.]

Do some of you have trouble dressing yourselves in the mornings?

Why do you think i have a girlfriend in the first place!?

 

[David]

how much?

 

[-Leigh-]

how much?

+1 lol.

 

[@Spoonie]

LOL!!!

Why would you?

Data roaming on the iPhone is set to "off" as default, so someone would have to switch it "on" and read the warning below.

Do some of you have trouble dressing yourselves in the mornings?

Wasn't an iPhone, was a SPV, knew roaming charges were going to be higher than at home but not that high. Lesson learnt.

 

[James.]

For the nosey beggers, almost £400. Ouch.

Is there anything we can do or say to a reduced bill?

 

[Daz.]

For the nosey beggers, almost £400. Ouch.

Is there anything we can do or say to a reduced bill?

My phone was stolen on holiday, I need a new phone and oh that bills not mine

 

[jesus]

An internet café would've cost about 3 Euros

 

[DB.]

Wow, i didn't realise it was this expensive!

Will be taking note for my holiday to Ibiza in a few weeks and make sure the missus does on her peasant blackberry


Cheers for sharing this. :approve:

 

[timmmah]

When I left the UK I actually got a text from o2 warning me about data roaming charges.

As she ignored this you probably have no leg to stand on.

 

[Malky]

For the nosey beggers, almost £400. Ouch.

Is there anything we can do or say to a reduced bill?

Phone them and appeal. If they refuse to reduce, you can set up a payment plan over a few months to spread the cost

 

[-Leigh-]

When I left the UK I actually got a text from o2 warning me about data roaming charges.

As she ignored this you probably have no leg to stand on.

+1

Actually, I remember now, I got about 3 texts from O2 warning me about data charges when I went to France in May.

She had been warned, and I imagine, there's not much they will do.

 

[@Spoonie]

Phone them and appeal. If they refuse to reduce, you can set up a payment plan over a few months to spread the cost

Not sure O2 will be able to do anything as it will be another carrier issuing the charges.

 

[Griff]

It's a good job you went on holiday to somewhere in the EU. Otherwise you'd be paying a bill of £4000 not £400.

 

[Tom]

F L O L/

 

[James.]

After researching these sort of problems I do feel a tad lucky that it's just £400!

When I rang o2 earlier they said it was not on the system yet so there's nothing they could do, said to ignor the txt and it if comes through online I should ring back and "we'll see if we can sort it". 400 quid equates to about 160mb, just checking previous bills my normal data usage comes to about 200mb per month! I'll just lay it on thick, can't afford to pay, no warning via txt etc etc in hope to get some money off.

 

[Gally]

Ouch! Not cool mate!

 

[Jcs]

when i went on holiday to greece last month i got a text from o2 telling me to turn data roaming off etc as it could cost in excess of £1 per minute

 

[JCS_182]

There was something on the radio about this people had phone bills of like £500! I heard they were capping it at £45 though...

 

[Daz.]

I'd just say if you can't get anywhere, fine i'll pay it but thats the last penny you will ever get off me, going to orange, taking all my family and friends etc etc...

 

[Cookie]

Serves you right for having an iPhone tbh

Data roaming in Jersey (where we have an office) is £7.50 a meg on T-Mobile

Count yourself lucky

We had a Jersey user run up a 27 thousand pound bill in a month in the US in data

 

[-Leigh-]

Shame you didn't go after 1st July LOL. They are bringing in a cap of £40.

http://www.o2international.co.uk/usingdataabroad/PayMonthly.aspx

 

[katg]

Last time i went to Guernsey i kept getting txt messages every time i turned the phone on again stating how much per MB i'd get charged if i did go online. Have a feeling it even told me that i had a smartphone and that it may automatically go online if i leave it connected to the network.

 

[Cookie]

Last time i went to Guernsey i kept getting txt messages every time i turned the phone on again stating how much per MB i'd get charged if i did go online. Have a feeling it even told me that i had a smartphone and that it may automatically go online if i leave it connected to the network.

Most smartphones have data roaming disabled by default, for good reason

 

[Mells]

L O L Z.

£400! Ouch.

 

[mr.valver]

Here's my eyes I don't use or need them! :dead:

 

[.GAZ.]

FLOL.

 

[Pedro]

Lube?

 

[Chili Red]

Didn't you get texts warning about data charges when you turned the phone back on after the plane landed? I'm on O2 and I got lots of warning texts in Crete. I switched off all the data roaming before I left. No twitter/internet for a week was quite nice.

 

[micp]

Glad I seen this before I go abroad next week.
Although I've just looked an my iPhone has it already turned off and it will be staying like that!

 

[dajones]

i was in the internet cafe in the alps connected to the wifi whilst i was uploading pictures from my phone. the wifi signal cut off bye bye £160 next time i go abroad im taking a cheapo phone that does sod all

 

[Andy.]

There was a story a while back about a guy in the US who had a $28,000 bill for watching a football match on a cruise ship. He had not actually left the port, but picked up the wrong signal by accident. He got it down to $290 in the end.

http://www.engadget.com/2009/02/24/man-charged-28-000-for-using-data-card-slingbox-to-watch-footb/