^^ ive heard that also.
But the level of service ive had from them has been good, so im now awaiting my renewal price from them! will be my 3rd year with them if i stay.
Every company is a pain when claiming from, i know a few peeps who have claimed from Tesco and has been ok, so they cant be all bad
Spend a few days hunting round guys....
Make sure your getting the same "level" of cover from each
ie, will pay for mods etc....
Some only pay out for AV stuff if its factory stuff so do check!