A silver one
Re: iPhone 5. Pre-Orders 14/9. Ships 21/9. iOS6 19/9
O2 have properly shafted me.
When my 24 month iPhone 4 contract ran out in June, I phoned up customer services and asked them what I could do to bridge the gap between my contract ending and iPhone 5 coming out in the next few months. If they couldn’t do anything I told them I would cancel with them and move to Giff Gaff.
The advisor told me that if I moved to the £15 per month Simplicity that I wouldn’t be able to leave O2 for 12 months (not a problem as I didn’t want to), but I would be able to upgrade to the new iPhone as soon as it was released….. I’ve just phoned the Hanley store to talk about opening times, pre-ordering and nano sims as the website is still pretty vague. The guy I spoke to asked for all my details and when he checked on the system told me that I’d been put onto the 12 month Simplicity which meant that I can’t swap phone, tariff or contract until June 2013!!! He advised speaking to Customer Services as he couldn’t do anything and if I turn up next Friday morning I won’t be able to swap my contract.
Customer Services have now amended my details so I can upgrade next week, but only online, I can’t do anything in store Friday morning. That shafts me another 2 ways because I go on holiday Friday night (don’t want the phone turning up and I’m abroad) and I can’t find anywhere online to apply my O2 Open discount code, you can only do it in store! Rubbish!
*EDIT* I can't get onto the O2 site now so looks their pre-orders may have just started.
O2 have properly shafted me.
When my 24 month iPhone 4 contract ran out in June, I phoned up customer services and asked them what I could do to bridge the gap between my contract ending and iPhone 5 coming out in the next few months. If they couldn’t do anything I told them I would cancel with them and move to Giff Gaff.
The advisor told me that if I moved to the £15 per month Simplicity that I wouldn’t be able to leave O2 for 12 months (not a problem as I didn’t want to), but I would be able to upgrade to the new iPhone as soon as it was released….. I’ve just phoned the Hanley store to talk about opening times, pre-ordering and nano sims as the website is still pretty vague. The guy I spoke to asked for all my details and when he checked on the system told me that I’d been put onto the 12 month Simplicity which meant that I can’t swap phone, tariff or contract until June 2013!!! He advised speaking to Customer Services as he couldn’t do anything and if I turn up next Friday morning I won’t be able to swap my contract.
Customer Services have now amended my details so I can upgrade next week, but only online, I can’t do anything in store Friday morning. That shafts me another 2 ways because I go on holiday Friday night (don’t want the phone turning up and I’m abroad) and I can’t find anywhere online to apply my O2 Open discount code, you can only do it in store! Rubbish!
*EDIT* I can't get onto the O2 site now so looks their pre-orders may have just started.
