clio rs
Iv emailed Renault regarding the melting steering problem, this is what they have to say:
Dear customer
Thank you for your e-mail.
I was disappointed to hear of the problem you have encountered with the steering wheel on your Renault Clio. I do appreciate your concerns regarding this matter and can understand the disappointment that has been caused.
As a responsible manufacturer, Renault UK invests significant resource in researching the latest technology and equipment when we develop models to ensure that the best possible safety and quality standards are achieved throughout our range. We continue to monitor all customer complaints across the range of vehicles that we have sold, in the event that further investigations are necessary. I can confirm that there is no inherent design or quality defects with the steering wheel supplied with your Renault Clio.
When your Renault Clio was manufactured, it was supplied with a comprehensive three year or 60,000 mile warranty, dependent on which interval is reached soonest. This warranty allows Renault UK to rectify any problems the car may have that are a manufacturing defect and not attributable to wear and tear. We believe that should a part be of substandard quality at manufacture, the part would have failed during the warranty period. When the manufacturer’s warranty expired, as the owner of the vehicle, you became responsible for any repairs or maintenance that may be required.
When a warranty expires, we will always consider requests from a goodwill point of view to establish whether any financial support can be offered towards a repair. Unfortunately, as your car is now nearly a year outside of its original manufacturer’s warranty, and the issue could be attributed to wear and tear, I am unable to assist with the cost of your wheel replacement.
I know this is not the response you were looking for but hope you understand my reasons for being unable to contribute towards your repair. It is always disappointing to read correspondence from an unhappy customer and I am sorry that on this occasion I am unable to meet your expectations. We do value the feedback from our customers be it a positive or negative experience.
Renault UK, in conjunction with our colleagues at Renault France, strive to ensure all our vehicles are designed to provide the least amount of inconvenience to our customers, although we accept there will be occurrences from time to time where we are unable to influence outside conditions, which may cause your vehicle to require replacement parts fitted sooner than we would have generally anticipated.
Should you wish to discuss this or any other matter, please do not hesitate to contact me personally on the customer service free phone number on 0800 072 33 72.
Thank you again for taking the time to contact us.
Kind Regards
Amanda Millgate
Consultant
Renault Customer Services
Dear customer
Thank you for your e-mail.
I was disappointed to hear of the problem you have encountered with the steering wheel on your Renault Clio. I do appreciate your concerns regarding this matter and can understand the disappointment that has been caused.
As a responsible manufacturer, Renault UK invests significant resource in researching the latest technology and equipment when we develop models to ensure that the best possible safety and quality standards are achieved throughout our range. We continue to monitor all customer complaints across the range of vehicles that we have sold, in the event that further investigations are necessary. I can confirm that there is no inherent design or quality defects with the steering wheel supplied with your Renault Clio.
When your Renault Clio was manufactured, it was supplied with a comprehensive three year or 60,000 mile warranty, dependent on which interval is reached soonest. This warranty allows Renault UK to rectify any problems the car may have that are a manufacturing defect and not attributable to wear and tear. We believe that should a part be of substandard quality at manufacture, the part would have failed during the warranty period. When the manufacturer’s warranty expired, as the owner of the vehicle, you became responsible for any repairs or maintenance that may be required.
When a warranty expires, we will always consider requests from a goodwill point of view to establish whether any financial support can be offered towards a repair. Unfortunately, as your car is now nearly a year outside of its original manufacturer’s warranty, and the issue could be attributed to wear and tear, I am unable to assist with the cost of your wheel replacement.
I know this is not the response you were looking for but hope you understand my reasons for being unable to contribute towards your repair. It is always disappointing to read correspondence from an unhappy customer and I am sorry that on this occasion I am unable to meet your expectations. We do value the feedback from our customers be it a positive or negative experience.
Renault UK, in conjunction with our colleagues at Renault France, strive to ensure all our vehicles are designed to provide the least amount of inconvenience to our customers, although we accept there will be occurrences from time to time where we are unable to influence outside conditions, which may cause your vehicle to require replacement parts fitted sooner than we would have generally anticipated.
Should you wish to discuss this or any other matter, please do not hesitate to contact me personally on the customer service free phone number on 0800 072 33 72.
Thank you again for taking the time to contact us.
Kind Regards
Amanda Millgate
Consultant
Renault Customer Services
