251bhp Skoda Fabia vRS
Please read this long, long sad story and give me some advice:
8 weeks ago i ordered a brand spanking new 172 from renault in Wolverhampton. I waited for 6 weeks and finally the magical day came when my new clio was due to arrive on my doorstep in Leeds. Gavin at wolverhampton renault phoned me at 1pm to tell me that the driver had just set off and would be with me at about 3pm - 3.30pm, dependant on traffic. At 4pm there was still no sign so i rang Gavin to see where the driver was, he said he would phone him and ring me back. He rang me back and told me that the driver had switched his phone off and he couldnt contact him and didnt know where he was with my car. A little bit worrying to say the least! He did eventually turn up at my house at half past eight! 5 hours late! I asked him what took him so long and he came up with some fairytale about a puncture, traffic and getting lost. I was just so happy to see the car that I just wanted rid of him so i could play with my new baby. He drove it off the trailer on to my drive, I signed for the it and away he went.
I decided to go straight to the petrol station to give it a full tank and take it out for a run. When I started it the clock said that there was 12 miles on it. I would have expected maybe 3 or 4 but not 12. Anyway all i was bothered about was filling her up and going for a spin. I got less than a 3rd of a mile from my house (about 500yds) and it ran out of petrol!!!!! I was not very happy to say the least. Anyway to cut a long story short, I got her filled up and took her home. I spoke to the manager of Renault Wolverhampton the next morning who siad they just couldnt believe what had happened. They said they would give me a full tank of petrol as compensation (how generous!)
On the same day i Lifted the bonnet to find that the coolant was leaking and had sprayed all over the brand new engine. I could have cried. That beautiful brand new engine covered in coolant. On the phone to renault again who after some stern words got me to phone the AA to come and get it to take it to Leeds Renault. The AA refused and said it was not their job it was up to Renault. By this point I had just had enough and told Renault to sort it. They did eventually come and pick the car up. They delivered it back saying that they had fixed it and it was just a faulty pipe. When i looked under the bonnet they had apparently put a new pipe on but hadnt cleaned the engine at all, it was still filthy. I drove around for half an hour only to find it was still leaking. I phoned Wolverhampton renault and after a lot of argueing with the managing director he had no option but to take the car away and order me a brand new one to be made which is gonna be another 6 weeks. In the mean time they have given me one of those sh!tty new Meganes to drive.
Getting a new car is supposed to be a fantastic experience, this has been a total nightmare! They are getting me a new car now but only because i demanded it and at first they said they didnt have to because they had three chances to fix my new car! What a load of rubbish!
I feel totally screwed over by renault and think there service has been appalling. Does anybody know what I can do or who i can complain to? I need some advice. Help!!!!!
