New Renaults are Gash. Discuss

[chris182]

Quote: Originally posted by Loony on 21 December 2004
Quote: Originally posted by chris182 on 21 December 2004Quote: Originally posted by Swervin_Mervin on 21 December 2004Kathy, why am I being childish? I thought it seemed like a reasonable area for discussion. And Im not bitter in the slightest. I just find it funny that so many people have problems and keep going back for more.
The 182 seems to be far worse thant he 172s have been. It always seemed like the 172s just went in for the 4k rattle.

Theres a couple of new 182 problem threads every day FFS!

And it is a hardship as I see it. If youre happy to pay that kind of money for such poor quality then its your choice, but saying you get what you pay for is exactly the attitude that results in them continuing to not give a toss customer service time. Why is that so hard for you all to see?

I know you 172/Cup/182 owners can be quite stout sometimes when it comes to defending your cars but come on!


that kind of money so what else you going to buy, brand new with the toys and performance. Its not like theres a lot of choice is there?


a cooper s for example i worked out would be 18.5k for the same spec as a 172/182 comes with as standard. The car is slower, the boot pitiful the build quality is not better than a renault and in alot of cases its far worse and dealers wont even give discounts or do deals because they know they can sell them ten times over for image conscious saps who will happily pay screen price.



Exactly what im saying, there is no comparative car out there. There are lots the same price but what are you getting, bog standard Focus, Astra etc, or top of the range Yaris, Micra etc. you cant exactly compare these
, can you?

 

[stu8v]

"You didnt answer my question about why people feel its sensible to spend a few grand on a car then have to spend the same each year just keeping it on the road? I find that just plain stupid, but thats just my opinion."

But by the same token what the point as in my case of having a car which i payed good money for, when in 9 months of ownership 3 of which its been broken at the dealers?

You then get the so-called experts (goons more like) trying to fix it. with constant emails back and forth to france, renault uk and technical. All trying to pass the blame.

 

[jonnyboy]

I bought my 172 new but I would NEVER buy a new renault or indeed any other car new again, you loose suicidal amounts of money on a new car, let some other muppet buy it new and you buy it off them when they realise they cant afford it/have a baby/buy a house.

However I would totally reccomend buying a 1 year old 182 or a 172, they are ridiculously good cars for the money. Yes we do get nuiggles but thats all you tend to get just niggles, nowt major. The basics, engine/brakes handling are pretty fekkin good and 90% of manufacturers dont get that right!

 

[hendry]

just a little problem for new launch car n 182 still a good bargain car

 

[Swervin_Mervin]

Im not just talking about the performance variants here either. Yes the 172/Cup/182 are supreme VFM in terms of bang for buck, but what about the rest of the range?

Renaults on the whole are not cheap. My mums had lower spec clios the past few years, her last being a pre-facelift 1.4. She wouldnt have had another one if mine wasnt for sale, simply because she cant afford one. She was looking to go elsewhere as the other manufacturers do offer better VFm on the majority of their ranges.

So on this basis is it still acceptable to get poor build and service?

And what about my colleague with his top spec Laguna Tourer. Went in several times in the warranty period to have work done. He still insisted hed have another, until someone hit his car that is. Choosing to use the main dealer for repairs it was in and out of the place for nearly 10 weeks! In the end he just accepted it wouldnt get any better from them, and is now looking to change to something else entirely. Another thats been turned away from Renault.

And then theres my dads new Megane which has been in a few times including work on the infamous leaks. A problem which I was warned about by a former Renault employee.

So yes the 182 is cheap for the money but problems arent just confined to that model are they? Suddenly the "you get what you pay for" attitude falls on its arse.

 

[Turkish]

*bashes head agains wall*

You will get poor dealers and badly built cars from any manufacturer, people will tell loads of people if they have a poor experience, yet are less likely to if they have a good experience. Yes people on here have had issues with their cars but there are also those like myself that have had no problems with the dealer or the car.

People wont come on a forum to ask for advice for what to do with their car that is perfect or how to deal with a great dealer. You go on other non Renault forums and the same will be true, people asking for advice with faulty cars and sh*t dealers.

I could tell you numerous cases of faulty Jap and German cars that i have dealt with through work but would that change your view that they are superior ? probably not. Fact is youve had a bad experience personally and its totally blinkered your view for any future dealings. There isnt alot of point me offering my vast proffesional experience as to you it means nothing and you will continue to think Renault are sh*t until you go to your grave.

 

[Lee]

Why do you own and keep buying Renaults if they are obviously complete sh*te?

You were even warned about the fault on the Megane but still purchased one.

 

[Turkish]

Quote: Originally posted by Swervin_Mervin on 22 December 2004






Renaults on the whole are not cheap. My mums had lower spec clios the past few years, her last being a pre-facelift 1.4. She wouldnt have had another one if mine wasnt for sale, simply because she cant afford one. She was looking to go elsewhere as the other manufacturers do offer better VFm on the majority of their ranges.

i wouldnt agree with this, look at MINI you pay a fortune for a basic car and when i say basic i mean BASIC they come with f**k all. Other manufacturers are the same an Ex of mine worked as a sales exec in a ford dealer so i got to drive and have a good look at their models and wasnt impresses with the quality of the interiors one bit or the spec levels.



So on this basis is it still acceptable to get poor build and service?


You experienced not all of us, i and most people i know locally have had a good ownership experience with Renault


And what about my colleague with his top spec Laguna Tourer. Went in several times in the warranty period to have work done. He still insisted hed have another, until someone hit his car that is. Choosing to use the main dealer for repairs it was in and out of the place for nearly 10 weeks! In the end he just accepted it wouldnt get any better from them, and is now looking to change to something else entirely. Another thats been turned away from Renault.

What about him i can tell you dozens of stories about people with "superior" German and Jap cars that have had nothing but hassle and mysery owning them.

So yes the 182 is cheap for the money but problems arent just confined to that model are they? Suddenly the "you get what you pay for" attitude falls on its arse.

just like problems arent confined to specific models and manufacturers, open your eyes non Renaults arent garanteed to be a better car. I used to own a Renault 5 Turbo a car with a very bad reputation which is totally unfounded and mainly due to some idiot owners. My mate meanwhile had an escort and said to me why did you buy that sh*t unreliable french heap. In 2 1/2 years mine never broke down or had any problems and the only things i replaced were brakes and servicing items, he on the other hand had the RAC out dozens of times and spent a fortune replacing parts to keep it on the road.

 

[cupdriver]

I have had no issue with my Cup or my dealer, Watford by the way, apart from there labour charge, £16 to change wiper blades, Taking the P!ss.

 

[Swervin_Mervin]

I didnt buy the Megane. My dad did. He had his heart set on it and it was the first new car in 11-12yrs so I had a difficult choice when it caem to whether to tell him or not.

My mum wont be having another, my colleague wont be having another, I wont be having another (new at least). And you keep saying other manufacturers have faults. No sh*t.

But on the whole they dont treat you like sh*t when you complain, or try to diddle you for bits you dont need, or do half a job whilst damaging other bits.

But I think were going round in circles here so whats the point in continuing?

 

[DaveLiquid182]

No major problems here, just the obligatory rattles

 

[Lee]

We are going round in circles. We need more people to express an opinion.

The dealer I use seems to suffer due to the mechanics finding it hard to fix stuff. The service department are always very friendly and helpful and if I wait they bring my coffee and chat to me. Certain Peugeot dealers wouldnt give me the steam off their p**s let alone a coffee, others would go out of there way to be helpful.

Any Honda or Subaru dealerships Ive dealt with have both been extremely helpful, but as I didnt purchase either car I cant comment on after sales.

I can add that my mates Impreza Turbo went in twice last week for an engine warning light fault, and on both occasions they failed to fix it claiming there was nothing wrong and a reset would have cleared it when there was obviously a real fault. He paid £23k for that car and the service is no different to that which I receive.

 

[Turkish]

Quote: Originally posted by Swervin_Mervin on 22 December 2004






My mum wont be having another, my colleague wont be having another, I wont be having another (new at least). And you keep saying other manufacturers have faults. No sh*t.

problem solved then, and when you have problems with the fantastic non renault dont come crying to us.

But on the whole they dont treat you like sh*t when you complain, or try to diddle you for bits you dont need, or do half a job whilst damaging other bits.

This happens all over the motortrade no matter what the brand or garage, not see any of the garages from hell programmes or hear about the government trying to set up an independant body to regulate the quality of service and ability within the motortrade recently?

But I think were going round in circles here so whats the point in continuing?

Well seeing as Renault (particularly new ones) are Gash in your eyes and you stand firmly that pretty much all other brands are superior then yes we are and no there isnt.

 

[dk]

I dont think they are gash, most of the safest cars on the market, one of the best innovators, best spec levels, best value for money, best thrills per £, amazing renaultsport range etc etc......

Yes they have a few issues but so do all manufacturers and if you go on any of their forums you will realise that.

You will only hear about how bad renaults are on here, not how good they are (build etc), its a biased opinion.

There is no car under £20k that I would trade my car in for today.

 

[cliotuRS]

Quote: Originally posted by dave182 on 22 December 2004


I dont think they are gash, most of the safest cars on the market, one of the best innovators, best spec levels, best value for money, best thrills per £, amazing renaultsport range etc etc......

Yes they have a few issues but so do all manufacturers and if you go on any of their forums you will realise that.

You will only hear about how bad renaults are on here, not how good they are (build etc), its a biased opinion.

There is no car under £20k that I would trade my car in for today.

^^^ agree.

 

[Swervin_Mervin]

Were the best innovators/speccers/VFM/safety. I think Citroen can claim that back with the C4. Although whther it continues beyond the C4 is yet to be seen.

 

[Jeremy Townsend]

Citroen dont come any where near Renaults record on safety

 

[blink172]

Weve had tones of renaults. 19s, meganes, clios and a 5. Currently on my drive way are a 1.2, 1.2 dynamique and 172 clios and a megane 1.9DT all under 2 years old. Touch wood, nothing has gone wrong with them and the dealer has been nothing but helpful (Well they would wouldnt they with the trade we give them). This includes changing the rear spolier on my dads old megane as the paint had started to go bubbly(not purchased from them) without even being asked twice.

If you want solidity, go buy german and and expect to pay £4 or £5k more far cars half as involving.

 

[mcoppen]

Look mate you obviously hate renaults, so what ever anyone says your going to disagree with and find some pissey argument.

Ive had two clios from new. The only problem i had with the first was the indicator bulb went. Not what youd define as a major issue. Other than that ive had nothing but fun with my clios. There amazing fun to drive, and everyday im reminded of this. Had no issuses with my dealer, swan renault, and they have been very helpful whenever i have spoken to them.

 

[Swervin_Mervin]

Thats the thing though, I dont hate Renaults. I have fond memories of all the Renaults that have been in the family until recent years (16, mk1 5, 30, 25, mk2 ph1 clio, even my mk1). And I used to be first to defend them.

And I appreciate some dealers are good but lets face it, the reason Renault always lag behind in surveys of customer satisfaction is their generally turd customer care. Are you really all trying to tell me that on the whole they arent the worst?

Can you really not see that this is what Alfa used to eb like? But now they have started to sort their dealers out, as they realised the impact it was having on sales of their newer and more reliable products.

And JT, the C4 is the safest in its class is it not?

 

[paddymph]

cant be arsed reading all that, but reno are rubbish, their customer service is terrible.

 

[Lee]

The C4 has better pedestrian and child protection.

Owned an Alfa too Merv?

 

[snakeylady]

have to say sorry to hear about the problems - Have a williams 2 with 140K -95 year. It has been brilliant since purchased apart from the odd wear and tear [new clutch cable and brakes] As far as I can tell from the service history and paperwork - there has been very little gone wrong before I had it. It is driven fairly hard most of the time and starts first time whatever the weather - admittedly rattles and groans like a galleon in full sail but you cant have everything - and in any case is the best car I have ever driven and believe me I have driven a fair selection from cossies to alfas and absolutely anything fast that ford produced since about 1977.

 

[The Kirmanator]

Cripes, just read this mammoth thread and cant believe some of the ridiculous responses to what seemed like a geniune Discussion topic?? "Act your age" "Grow up".....some people arent grasping the concept here.

Theres no need for people to get personal, Swervin isnt having a go at YOUR car. Well, maybe indirectly..

 

[hendry]

Renault still better than VW n Merc

 

[Jeremy Townsend]

Mervin - Renault has 7 cars with the maximum 5 stars in EuronCAP, more than any other manufacturer. Citroen have 2.

 

[Swervin_Mervin]

I know that JT, my point on that one was that other makes have caught up/are catching up in that area. It might not be their trump card for long.

I was reading about the next gen clio a few months back and was thinking about putting the next hot clio on my future list for a couple of years time, but TBH, unless the service improves it wont be. Id rather shop elsewhere for a less hot model I can use as a daily runner and then get an older car for fun.

As paul1178 has said, Im not having a pop at onyone car in particular, I just wanted people to discuss in an adult manner why they felt the same as me, or whether they felt the car was worth the pain.

Only 3 people have responded like that. 2 saying it isnt worth the pain and theyd never go back, the other saying it is worth the pain. Well done you three, as you managed to respond reasonably without taking umbrage.

Not one of the rest of you has yet agreed that Renault service as a whole stinks. I give up on this thread. Ive tried before to engage reasonable discussion and its always ended up with people getting personal.


[Edited by Swervin_Mervin on 22 December 2004 at 7:37pm]

 

[Turkish]

Quote: Originally posted by Swervin_Mervin on 22 December 2004


I was reading about the next gen clio a few months back and was thinking about putting the next hot clio on my future list for a couple of years time, but TBH, unless the service improves it wont be. Id rather shop elsewhere for a less hot model I can use as a daily runner and then get an older car for fun.

Thats the power you and all of us as the customer has, we can vote with our cash and do what we feel is right or what makes us happy.

As paul1178 has said, Im not having a pop at onyone car in particular, I just wanted people to discuss in an adult manner why they felt the same as me, or whether they felt the car was worth the pain.

Adult manner? with an opening statement that new Renaults are Gash and you wonder why it might put some peoples noses out of joint. Come on be reasonable, dont try to turn it round and imply that we are the immature ones.

Only 3 people have responded like that. 2 saying it isnt worth the pain and theyd never go back, the other saying it is worth the pain. Well done you three, as you managed to respond reasonably without taking umbrage.

Pain ? what pain ? ive given you an unbiased and educated opinion on these cars from someone who has owned several cars, three of which were Renaults two of those have been bought from new and the experience i have personally had with my local dealers.

Not one of the rest of you has yet agreed that Renault service as a whole stinks. I give up on this thread. Ive tried before to engage reasonable discussion and its always ended up with people getting personal.
You only give up because not everyone agrees with your totally negative attitude to the cars and dealers. Just because you have not had a good experience doesnt mean that everyone has had problems or sees it the same way. The reason i dont agree with your sweeping statement that all Renault service stinks is because you nor i am in a position to make a statement like that. Have you been to and dealt with every dealer in the country ? NO have i ? NO so does this mean either of us can catagorically say thats they are all poor ? NO. Fact is some are poor some are very good and my opinion of the cars ive owned and the dealers ive dealt with is just as valid. I am accepting that some cars and some dealers may not be up to scratch but you refuse to take on board that some of us have had very different experiences, dont be so blinkered by your poor experience and tar all dealers with the same brush.

[Edited by Swervin_Mervin on 22 December 2004 at 7:37pm]

 

[Turkish]

Quote: Originally posted by Swervin_Mervin on 22 December 2004
Ive tried before to engage reasonable discussion and its always ended up with people getting personal.




i would suggest a topic headed "poll of peoples experience with new renaults & dealers" if you didnt want people to take offence. To say that the statement was inflamitary is an understatement.

 

[Big G]

Couldnt be arsed reading all this, but:

My family have had two fords: dealer service was crap, the cars both rusted and squeeked like you wouldnt believe. The Escort went in for a service which included a new fuel filter, which they never replaced. When my ford pissed coolant everywhere, they said they fixed it only for me to drive away and piss coolant everywhere again.

My dads had two Vauxhalls, crap dealerships, cars were ok but also rusted in their twighlight years, average for wear and tear. Vauxhalls bodyshop in Edinburgh has the crappest customer service ive ever experienced.

My sisters had a Type R with engine failure and the local Honda dealership was friendly but their turn around time was crap with new excuses every week for a delay.

Ive got a couple mates that own a Seat and an Audi - doesnt sound like their dealerships are very good either.

My point and conclusion? Dealerships/bodyshops and cars suck big time regardless of manufacturer. You get ok ones and crap ones.

G

 

[u33db]

It does seem that a lot of the new renaults spend a lot of their time in the garage but a lot of the the problems seem to be down to nigles rather than actual problems. IMO these nigles are things id probably put up with if they occurred to my valver (maybe why i find the moaning of mk2 owners so amusing) but i guess its a new car thing...if its new you want it to be perfect. Nowt wrong with that i suppose but i wouldnt say they were gash...

 

[lordlucan]

Loads of problems with my first Cup, when the gearbox went it came out of the dealership with 14 other problems so bad was the job.

I refused to take the car back, Renault UK got involved and the car got sorted, stay clear of Tonbridge Renault.

Bought another Cup a few weeks ago, took it in to my local dealer here on the Isle of Wight and they were superb. Going back in next week for Cam belt kit (noisy belt tensioner) and gear linkages. They did the usual suspension mods and checked everything. The difference in the two dealers has been amazing.

Moral of the tale : find a good dealer as they are thrown together, for the cash you wont buy better though !

 

[Lee]

I had two Renault Espace in the past and both covered in excess of 100k miles. One was an L plate 2.0l petrol, the other an M plate 2.1 Diesel. Both never let me down once and they were abused.

Merv, you are being very blinkered dont you think? You ignore the fact that other manufacturers have problems and that some of us havent had any major issues with our Renaults. I know my car is far from perfect, and there have been times when the dealers have been far from helpful, but these cases have been rare.

You cant even acknowledge that Renault cars have lead the way in safety for the past few years. All you have to say is that everyone is catching up. Well I should f*****g hope so as its shocking how bad most the other major manufacturers have performed in the Euro NCAPs in the past.

 

[Turkish]

its ok Lee the guy has a point my experiene working with "quality brands " over the last 7 years doesnt give me an insight in to the motortrade so obviously my opinion of Renault isnt valid. The dealerships i have worked for always get it right, we never piss customers off, the cars never break down or have faults minor or major and the whole experience is totally without problems because our customers pay between 30 and 120k for their cars
im sorry some animal excrement appears to have slipped out

 

[iceblue182]

I am a glutton for punishment i hoose too buy my cars from some of the worst manufacturers out there. Namely renault and Alfa.

Worst is a subjective term. Are the dealers poor? YES. Are the cars prone to niggles? YES

Are the cars they ake some of the best in their class? YES do they offer an exciting drivng/ownership prospect? YES

The thing with most other marques is that they all suffer the same problems but dont offer the same excitement in thier cars without asking you to pay out a LOT more cash for the priviledge!

I worked in the motortrade for 16 months providing customer service solutions for Main dealers of the following Marques.

Renault, Honda, VW, Audi, BMW, Fiat, Toyota, Alfa Romeo, Jaguar, Ford, Peugeot, LandRover, MG Rover and Nissan.

I feel this gives me the right to express an opinion on the build quality and customer service of the above. And let me tell you it aint great!

For example the build quality on the very first Mk5 golfs was Shocking! e.g trim falling off prior to delivery. Peugeot delivered a car to a customer in the rain to cover up the fact that the car was covered in cement dust. The dealer told me to my face that he knew it was on there and didnt have time to sort it out so he sent the car out anyway and decided to sort it out if the customer complained

Landrover freelander- the buttons on the radio fell off when the car went round a roundabout.

Peugeot 206 cc delivered with pools of water in the rear seats from a leaky roof

Audi A4 delivered covered in scrathces and with the word DIRTY written in dust on the engine cover but it had passed the PDI inspection which inculded a ful valet.

I could go on but i think you get the idea!

In summary of the longest post i have ever done, they are all as bad as each other but i would prefer to have spent 12k on a great fun car and get messed about than run the risk of spending 30k for the same problems but no enjoyment from the car.

PHEW!

 

[hendry]

65/100 for renault not too bad

 

[chris182]

Quote: Originally posted by hendry on 22 December 2004
<FONT style="BACKGROUND-COLOR: #407db6">65/100 for renault not too bad


Bet they wish they could do that well in the surveys