Re: Oil types for a 172 - Solaris DPF 5w-30 - Whoops oh Renault
your right! This is the reply I have just got from Renault.
here we go;
----Original Message-----
From: RenaultUK [mailto:customer.services@renault.co.uk]
Sent: 02 June 2009 17:16
To: Kirk, Nick J
Subject: RE: Fw: Oil
Dear Mr Kirk
Thank you for your recent e-mail regarding your Renault Clio 172.
I understand from your recent email that you have provided me with your vehicle details so that I can endeavour to estabilish the correct grade of oil for your Renault Clio 172.
I can confirm that the specific oil grade for your Renault Clio 172 is 5W-40. The brand of oil used is entirely your own choice however Renault does recommend Elf oils in our vehicles to give maximum performance.
Having contacted City Motors Bristol on your behalf to advise of the above and to ask for them to drain your oil, they have advised me that there systems show your last visit to them as being in 2006, therefore restricting them in what they can do for you due to the long period of time since last contact.
As you are concerned about the affect this difference in oil may have on your vehicle, I would advise that you contact your local Renault dealership to have the oil drained and replaced with the recommended 5W-40.
I hope that this information answers your questions. If you would like to take this matter further, please do not hesitate to contact our Customer Services department on 0800 072 33 72 where a Customer Support Manager will be more than happy to assist you further. Alternatively if you require any further information, please do not hesitate to contact myself or one of my colleagues at Renault Information Services on 0800 52 51 50.
Regards
Ruth Conway
Customer Services Consultant
Renault Information Services
www.renault.co.uk
-----Original Message-----
From:
nick.kirk@rolls-royce.com
Sent: 02/06/2009 09:06:43
To:
renaultuk@postroom.com
Subject: Fw: Oil
nick.kirk@rolls-royce.com
Mr Kirk
----- Original Message -----
From: "Kirk, Nick J" <
nick.kirk@rolls-royce.com>
To: "RenaultUK" <
Customer.Services@renault.co.uk>
Sent: Tuesday, June 02, 2009 8:21 AM
Subject: RE: Oil
> Dear Ruth - thanks for the reply I have appended the answers to you email
> below.
>
> The oil was selected and provided by City Motors for the car. Bit
> nervous - expected a reply something like 'Solaris is recomended for a
> 172?' If its too thin please tell me immediately to stop driving the car
> if there is any chance of damage - I need to do over 500 miles this
> weekend.
>
> I would like in writing that either the oil is OK or not please.
>
> I have spent over £600 rebuilding the car after an auxialary belt failed
> (dealer fitted) at 22k miles which in the Cliosport community is a known
> weakness (if Id only known before) and I dont want anymore surprises.
>
> regards,
>
> Nick